Senior Network Engineer

Senior Network Engineer - Critical Communications At BAI Communications, we keep Australians connected—from cities to remote regions. Our work supports communities and is vital during emergencies. In NSW, we operate and maintain one of the world’s largest critical communications networks. Over 50 emergency services and utilities rely on us for reliable access, even in extreme conditions. We support the Public Safety Network across 400+ sites, handling around 570,000 calls daily. Our dedicated teams ensure network continuity and rapid response during crises. From field services to skilled operators and engineers, our people are trusted by government and industry alike. During bushfires or cyclones, our teams mobilise nationwide to support critical operations. We invest in our people and continue to develop future‑ready solutions that harness emerging technologies. LET’S EXPLORE THE ROLE Prime focus and responsibilities are to provide support and maintenance to the NSW Public Safety Network (PSN) which primarily provides communications capabilities for emergency service providers across the state. This role will provide technical leadership and be responsible for designing, implementing, monitoring, and managing the complex local and wide area networks to ensure maximum uptime for users. A specific focus of this role is to support the configuration of the MPLS network and associated site‑based equipment and provide ongoing technical support. Key Responsibilities Perform level 2 support and maintenance of supported customer systems Nokia and Cisco router management, support, fault restoration and configuration Link and connectivity management/support – Working with link suppliers to resolve issues and faults Provide support, direction and guidance to other BAI Critical Communications and Field Services staff in relation to PSN and MPLS system maintenance and fault restoration Assist in the development of work estimates and quotations for both out of scope PSN activity as well as external bids where appropriate Assist the PSN NOCC Manager and Customer Service Manager by Providing high level support and resolution of customer issues in an agreed timeframe Escalate to management any systemic issues that are operational and customer impacting to engage further engineering support for root cause and resolution Support review of “as‑built” and system documentation for directly supported systems, as required Ensure installation and configuration is in accordance with documentation and quality Installation Standards Provide instruction and guidelines to Subcontractors, as required Participate in the On Call roster for after hour’s primary response. LET’S HEAR ABOUT YOU 5 plus years’ experience working with large, complex IP networks Expert experience in support and configuring of routers using protocols such as NTP, Radius, SNMPv3, QoS, OSPF, BFD, MPLS/RSVP, BGP, L2/3 VPN Advanced expertise with Nokia 7000 routers, Palo Alto, and Juniper systems is highly advantageous Experience working within an ITIL environment Working knowledge of Linux and Windows server experience including Active Directory Degree qualified in relevant discipline Recognised vendor training such as CCNA or CCNP Willingness to develop professionally and to learn and support other technologies This role requires on-site attendance five days a week and is unable to be performed remotely or from home due to the nature of the role. Australian Citizenship essential to obtain and maintain a baseline security clearance as a condition of employment BENEFITS & CULTURE At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals. Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive. Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events. Strong focus on development with a performance framework and LinkedIn Learning access. Flexible work options, gender‑neutral parental leave, study and volunteer leave. Comprehensive wellbeing support including insurance, EAP, and health checks. Recognition programs for high performance and peer appreciation. Corporate discounts and novated leasing via SG Fleet. A referral program that reflects our positive culture. BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com. Want to learn more? Hit apply now #J-18808-Ljbffr