Import Customer Service

vor 2 Wochen


City of Melbourne, Österreich Seaway Holdings Pty Vollzeit

Overview SEAWAY have an invaluable opportunity in our Import Sea & Air team for a Customer Service Operator. Based at our Sydney Office, this position offers a chance to join a company that values career growth and development. This role provides autonomy to perform a wide range of tasks within import customer service and to further diversify your skills. Responsibilities Act as primary day-to-day point of contact for your designated portfolio of tier 1 accounts Manage and maintain strong relationships with all clients and effectively use available resources to identify new opportunities Ensure orders are managed efficiently and in line with procedures Work closely with Key Client Managers to ensure all client requirements are met and participate in commercial decisions Check rates, and process bookings & required documentation in a timely manner Prepare quotations and ensure all relevant information is updated in CargoWise and other required systems Invoicing and general administration & reporting Ensure data integrity is maintained within systems Lead by example and provide consistent, professional customer service in all interactions with stakeholders About You / Qualifications Freight Forwarding Experience (at least 3-4 years) Experience in both PO & allocation management Intermediate knowledge of CargoWise One (essential) Collaborative team player Professional, confident communication Strong organisational skills and demonstrated ability to multitask and manage time effectively Innovative thinker who embraces change Ability to self-motivate as required Employment Details This is a full-time position with standard office hours of 8:30am – 5:00pm, Monday to Friday. About SEAWAY SEAWAY is proudly Australian-owned. We specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing and all forms of cargo. We are the Australian agents for Höegh Autoliners, Marfret & TS Lines. SEAWAY operates across Australia, New Zealand & China with a friendly, energetic team and culture. We focus on providing pathways for success for our 500+ team members through active management and a welcoming, supportive, and professional organisation. Benefits Hybrid work environment Collaborative and welcoming team environment Exclusive discounts at 400+ retailers including Health Insurance and Grocery stores Free onsite parking Complimentary fresh fruit delivered each week Internal opportunities within the SEAWAY Group How to Apply All applications must include a resume and cover letter and can be sent to Applicants selected for interview will be contacted within 2 weeks of receiving an application. If you do not hear from us within this timeframe, you can assume your application has been unsuccessful. As part of the recruitment process, the successful candidate will be required to complete a National Police Check. Only Australian/NZ citizens and permanent residents will be considered for this position. No Agencies please. #J-18808-Ljbffr



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