Fraud & Scam Specialist

About Us A unique life requires a unique bank. Defence Bank is a member‑owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award‑winning app, Defence Bank is where our members need us – anywhere, anytime. The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people‑led, technology‑enabled environment, celebrates the individual talents, personalities, interests and needs of our people. Winner of Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024 , it is not only our employees who think our bank is truly one of the best places to work. Description The opportunity This role directly supports Defence Bank’s purpose, by helping to safeguard our members and organisation from fraud and scams, delivering exceptional service and making a real impact. In this critical frontline role, you will: Investigate unauthorised transactions and respond to scam reports Support members with timely, empathetic, and informative service via phone, email, and secure messaging Monitor transaction alerts, action chargebacks, and assist with EFT, BPAY, NPP, and card‑related investigations Liaise with internal teams, other financial institutions, and law enforcement Contribute to fraud awareness, process improvements, and compliance Work across a rotating roster, 24/7 365 days per year Your key responsibilities include: Visa card transaction monitoring, verification, and chargeback requests Scam management and reporting, including investigations and advice Fraud detection and minimisation across all systems and processes Handling ATM/POS disputes, lost/stolen card reports, and compromised card notifications Engaging with stakeholders and supporting risk management and strategic initiatives Skills and Experiences Minimum 2 years’ experience in banking/financial fraud detection Tier 2/RG146 accreditation Strong communication skills and attention to detail High integrity, confidentiality, and a member‑focused approach Ability to analyse data, identify patterns, and manage a high volume of enquiries Passion for fraud prevention and awareness of online fraud behaviours. Ability to work autonomously We count on you. And you can count on us. We have a great range of employee benefits including savings and discounts across our range of products and services, a Work‑Life Fit initiative providing additional days of leave and supporting flexibility and access to our internal "reward and recognition" platform - vouchers, discounts, e‑cards and much more Interested? We'd like to hear from you. Click to apply. Defence Bank is committed to providing equal opportunities for employment and seeks to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply. All successful candidates will be required to complete employment checks prior to an offer of employment. Whilst we value and appreciate the time and effort you made to apply for this position, only short‑listed applicants with Australian Working Rights will be contacted to discuss their application. Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly. Please also note that applications sent directly to our recruitment inbox will not be reviewed or responded to. Only applications submitted via our job advertisement will be considered. #J-18808-Ljbffr