Fraud & Scam Specialist
Vor 3 Tagen
1 day ago Be among the first 25 applicants Passionate about safeguarding people from financial crime? We're seeking a dedicated Fraud & Scam Specialist to help us protect those who protect us. Opportunity This role directly supports Defence Bank’s purpose, by helping to safeguard our members and organisation from fraud and scams, delivering exceptional service and making a real impact. Responsibilities Investigate unauthorised transactions and respond to scam reports Support members with timely, empathetic, and informative service via phone, email, and secure messaging Monitor transaction alerts, action chargebacks, and assist with EFT, BPAY, NPP, and card‑related investigations Liaise with internal teams, other financial institutions, and law enforcement Contribute to fraud awareness, process improvements, and compliance Work across a rotating roster, 24/7 365 days per year Key Responsibilities Visa card transaction monitoring, verification, and chargeback requests Scam management and reporting, including investigations and advice Fraud detection and minimisation across all systems and processes Handling ATM/POS disputes, lost/stolen card reports, and compromised card notifications Engaging with stakeholders and supporting risk management and strategic initiatives About You Minimum 2 years’ experience in banking/financial fraud detection Strong communication skills and attention to detail High integrity, confidentiality, and a member‑focused approach Ability to analyse data, identify patterns, and manage a high volume of enquiries Passion for fraud prevention and awareness of online fraud behaviours Ability to work autonomously Benefits We have a great range of employee benefits including savings and discounts across our range of products and services. a Work‑Life Fit initiative providing additional days of leave and supporting flexibility and access to our internal "reward and recognition" platform - vouchers, discounts, e‑cards and much more Apply Interested? We'd like to hear from you. Click to apply. Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply. All successful candidates will be required to complete employment checks prior to an offer of employment. Whilst we value and appreciate the time and effort you made to apply for this position, only short‑listed applicants with Australian Working Rights will be contacted to discuss their application. Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly. Please also note that applications sent directly to our recruitment inbox will not be reviewed or responded to. Only applications submitted via our job advertisement will be considered. #J-18808-Ljbffr
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City of Melbourne, Österreich Defence Bank VollzeitA financial institution in Melbourne seeks a Fraud & Scam Specialist to safeguard members from financial crime. The role includes investigating unauthorized transactions, supporting members with service, and monitoring transaction alerts. Candidates should have at least 2 years of banking or financial fraud detection experience, strong communication skills,...
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