Sydney Metro Manager

Description & Requirements Help us deliver a better tomorrow. Australia Post is delivering for all Australians, from the vehicles that we drive to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. About the opportunity This is a pivotal senior leadership role within our StarTrack team, based at our Minchinbury Facility, overseeing the Sydney Metro Delivery operations across Botany, Chullora, and Wollongong depots. As Sydney Metro Manager, you’ll lead the integration of delivery operations, drive efficiency, and champion safety, service, and performance across a large, dynamic network. You’ll report to the NSW/ACT State Operations Manager and collaborate with Facility Managers, Senior Leadership, and national teams. What you’ll deliver with us Leading and integrating delivery operations across multiple facilities, focusing on safety, service, cost, and performance. Driving superior customer experience through seamless service delivery. Managing operational activities to achieve network objectives, ensuring compliance with legal and legislative standards. Executing network strategies, process efficiencies, and productivity initiatives to deliver operational excellence and outstanding customer experience. Leading strategic projects that modernise systems, optimise workflows, and elevate performance. You’ll also Take ownership of outcomes, lead with integrity, and inspire others to do the same. Stay up to date with industry trends and bring innovative ideas to optimise our processes and safety initiatives. Drive continuous improvement and compliance with safety programs and new regulations. Manage cost of freight (circa $70m) budget, monitor and control freight and operational costs, and deliver value from assets and operating budgets. Build strong relationships across the network, influence continuous improvement, and foster a customer‑focused culture. About you You’re a strategic, results‑driven, collaborative leader with: A thorough understanding of Chain of Responsibility (CoR) and its impact on operational requirements. Highly developed interpersonal, relationship management, and communication skills. Proven ability to lead change, coach and develop teams, and resolve conflict. Proven experience in logistics or supply chain leadership. Proven experience in building and fostering a diverse workforce for the future, creating an inclusive environment where every team member can thrive. Strong operational leadership with a focus on safety, service, sustainability, and accountability. Proven ability to lead transformational change and drive continuous improvement. A curious, forward‑thinking mindset that challenges the status quo. You’ll also need Minimum eight years’ experience in operational management roles. Experience in financial cost management, audit and compliance programs, and working in unionised environments. Academic qualifications in Management and/or Logistics are highly regarded. Exposure to transport operations and change management principles. At Australia Post, we’re proud to be a trusted, inclusive, and forward‑thinking organisation that reflects the communities we serve. Joining our team means being part of a culture built on our core values—Trust, Inclusivity, Empowerment, and Safety—our TIES that bind us together. Benefits Join an iconic Australian brand and leading logistics organisation with over 200 years of trusted service. Excellent career development and long‑term growth opportunities. The chance to shape a national logistics network with real‑world impact. Take advantage of employee perks, including discounts on products and services, and wellness support. Contribute to a team that delivers essential services to communities across Australia. We’re delivering together At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ and refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‑free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‑equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on See and hear more about what it's like to work in business support with us: #J-18808-Ljbffr