NDIS Practice Manager

Practice Manager | Back to Nature Ecotherapy Salary: $80,000 – $110,000 + super (FTE), depending on skills/experienceHours: Full-time or part-time (0.66–1.0 FTE), with flexibility to support the right work–life balanceLocation: Work from home – Perth based Lead operations - Shape the foundations - Create real impact. Do you have the capability to run practice operations with confidence, clarity, and heart? Do you want autonomy, flexibility, and the chance to shape the systems that support meaningful client outcomes? Do you want to work from home while staying deeply connected to a purpose‑driven team? Back to Nature Ecotherapy is a developing National Disability Insurance Scheme provider supporting participants with complex psychosocial disability and trauma. We partner with nature to create healing, grounding experiences that help people grow, reconnect, and thrive. We’re values‑led, person‑centered, and committed to bringing nature‑integrated practice into human services in a way that hasn’t been done before in Australia. If you’re drawn to meaningful work, operational ownership, and the chance to build something with long‑term purpose - you’ll feel at home here. THE ROLE As our Practice Manager, you’ll take ownership of the full operational function from day one.At our current size, the scope of responsibilities is highly manageable — and as we grow, the scale and depth of these functions will grow with us. You’ll be the steady operational foundation that supports our practitioners, clients, and overall practice performance. Your work enables us to deliver safe, high‑quality services and scale sustainably. WHAT YOU’LL OWN Financial Operations Invoicing, payroll coordination, expense management Bank reconciliations and financial reporting BAS compliance (with external support where required) Client Experience Client onboarding coordination Client file and documentation management Supporting quality, safety, and consistent client experience Team Experience & HR Administration Leave management and HR administration duties Systems access, permissions, and team support Operational Reporting Tracking productivity, capacity, and performance metrics Preparing practice‑level reporting for leadership Supporting planning and resource allocation Systems & Process Management Developing and improving policies and procedures Creating simple, effective processes that improve practice flow Compliance & Risk Assisting with NDIS compliance requirements Managing insurance, documentation and renewals Supporting audit preparation and risk management processes WHAT YOU BRING We don’t expect you to meet every criterion — if you align with our purpose and bring strong operational capability, we’d love to hear from you. Experience in operations and administration (NDIS, allied health, or human services ideal - other sectors considered) Strong financial administration capability (invoicing, payroll, reconciliations, reporting) Working knowledge of NDIS frameworks, pricing, compliance, or willingness to learn quickly Understanding of employment compliance frameworks (SCHADS or Health Professionals Award) Confidence with practice systems (Xero, Google Workspace, Zanda, NDIS Provider Portal) Strong organisation and follow‑through High attention to detail and integrity of work Systems thinking - ability to streamline processes and see how things connect Clear and warm communication skills A natural desire to create excellent experiences for clients and team members A personal connection to nature and alignment with our values: compassion, authenticity, wisdom, and balance We value relevant experience in operations and administration, including roles such as Office Manager, Admin Manager, Practice Administrator, Operations Coordinator, Practice or Service Coordinator, Team or Program Coordinator, NDIS Support Coordinator, or NDIS Plan Manager. WHY THIS ROLE MATTERS Full role ownership – Lead your function with autonomy and confidence Meaningful impact – Be part of clients’ healing journeys and practitioner support Build as we grow – Shape the systems and structures of a developing organisation Work‑from‑home flexibility – Balanced, steady work rhythm with autonomy Career development – Opportunities to expand your role as the practice scales Purpose‑driven culture – Work where nature and human connection sit at the heart of everything Be part of something emerging – Help grow a nature‑integrated therapeutic model in Australia TO APPLY Submit your resume and cover letter via SEEK. In your cover letter, please share: Why you feel drawn to this role What experience makes you a strong fit How our values and nature‑based approach resonate with you For questions, contact Aidan Casey, CEO , at *****@backtonatureecotherapy.com.au INCLUSION & ACCESSIBILITY We are committed to accessibility and inclusion. If you're a person with disability, we welcome your application and encourage you to reach out if you require adjustments to the recruitment process. We value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and LGBTIQA+ community members. ACKNOWLEDGMENT Back to Nature Ecotherapy acknowledges the custodians of the land we walk on, the Whadjuk (Perth region) people of the Noongar nation. We recognise the strength, resilience and capacity of Noongar people in this land and we wish to acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region. #J-18808-Ljbffr