Community Engagement Officer

Perinatal Anxiety & Depression Australia – Melbourne VIC 0.6 FTE | Remote | SCHADS Level 5 ( Hourly Rate $51.00) We’re filling a newly vacant role within our Engagement & Communications Team and are on the lookout for a new Community Engagement Officer. We're looking for someone values‑led, digitally confident and energised by social connection. If you have experience coordinating volunteers, working with people with lived experience and building online communities, this might be exactly the role you’ve been looking for. About us PANDA is a values‑driven, national mental health organisation committed to supporting families through the perinatal period. For over 40 years, everything we do has been shaped by lived experience, practice expertise and evidence. We work in a fully remote environment that prioritises psychological safety, collaboration, flexibility and genuine connection. Our people care deeply about our purpose and about each other. If you want to do meaningful work in a place that lives its values, you’ll feel right at home here. Who you are You’re someone who genuinely loves working with volunteers, especially people with lived and living experience, and you understand how to create safe, respectful, person‑centred engagement. You: Communicate with warmth, clarity and strong boundaries Are highly organised and steady under pressure Thrive in a remote workplace with an excellent work ethic Understand vicarious trauma and safe storytelling Are digitally confident across CRMs, online tools and collaboration platforms Work collaboratively, thoughtfully and respectfully Value purpose, impact and human connection Have a safe, private home office with reliable internet, a desk, and ergonomic chair. Have a current National Police Check, Working With Children Check, and the right to work in Australia. About the role As our Community Engagement Officer, you’ll coordinate and support our Community Volunteers (lived experience, peer and clinical). You’ll create safe and meaningful opportunities for them to participate, help connect them to PR and storytelling activities, and maintain the systems and processes that keep our engagement model strong. You’ll work closely with the Engagement & Communications Manager and collaborate across the organisation, including the peer support, education and digital systems teams. Your daily impact: Coordinate engagement and participation activities with volunteers Support onboarding, induction and training Manage and maintain accurate data and workflows in Salesforce Respond to external requests for volunteer involvement Assist volunteers to prepare for PR and storytelling opportunities Maintain online community spaces (including Facebook) safely and responsibly Create clear, accessible communications that encourage participation Contribute to evaluation, reporting and ongoing improvement Support the development of the annual Volunteer Impact Report What you bring (essential) Experience working in community development, engagement, consumer participation or health promotion (2 years) Strong written and verbal communication skills Understanding of lived experience, boundaries and vicarious trauma Confidence working fully remotely with strong digital capability Experience with Canva, email marketing and social media Strong organisation, planning and coordination skills Values alignment with Collaboration, Effectiveness and Bravery Experience managing online communities (especially Facebook) Understanding of the National Standards for Volunteer Involvement Familiarity with progressive engagement and participation models A willingness to attend in‑person community events in your capital city or community What’s in it for you: A meaningful role making a real impact in the perinatal mental health space The chance to shape participation and engagement at scale Flexible, remote work environment Paid parental leave Employee Assistance Program (EAP) NFP salary packaging & Portable Long Service Leave 17.5% leave loading Supportive, values‑led culture Work that genuinely centres people, purpose and safety Want to know more about us? Check out what we do and how we work: Website: Inclusion matters We acknowledge the Traditional Custodians of the lands on which we work and pay our respects to Elders past and present. We are committed to creating a culturally safe and inclusive workplace that values the knowledge, strengths, and lived experiences of First Nations peoples. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and are dedicated to supporting your journey with culturally appropriate practices and pathways. If you require support or adjustments during the recruitment process, please let us know—we are here to listen and walk with you. Interested? If this role feels like it aligns with who you are and how you work, hit apply. We’ll be reviewing applications soon and connecting with those who look like a great fit. #J-18808-Ljbffr