F&B Service Expert

Overview Join to apply for the F&B Service Expert - Lobby Lounge role at The Ritz-Carlton Hotel Company, L.L.C. Location : Melbourne, VIC, Australia (The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia) Schedule: Part Time. Position Type: Non-Management. This is an equal opportunity employer seeking to deliver exceptional luxury hospitality. Responsibilities Greet and engage guests in a friendly, professional manner. Take and process food and beverage orders, offer recommendations, and address guest inquiries or concerns. Ensure prompt, accurate service with high standards of presentation. Monitor inventory, assist with ordering and restocking, and rotate stock to reduce waste and ensure freshness. Polish cutlery and other items to maintain cleanliness and quality. Collaborate with kitchen, bar, housekeeping, and front-of-house teams to ensure smooth operations. Attend staff meetings and training sessions as needed. Adhere to all health, safety, and hygiene regulations, and report maintenance or safety issues promptly. Lounge Service Provide service in the lounge area, including preparing and serving beverages and light snacks as well as the iconic Ritz-Carlton High Tea offerings. Maintain a welcoming atmosphere, ensuring the lounge area is clean and well-stocked. Assist with setting up and breaking down events or meetings in the lounge area. Maintain reservations and booking across Seven rooms. Create and deliver cocktail and wine service. Late-night availability is essential (shifts may end at midnight). Please factor in transportation when planning schedules. About You An up-to-date Victorian RSA. Relevant experience in a similar role. Barista skills highly regarded. Basic wine knowledge highly regarded. Ability to prepare essential cocktails. Working rights in Australia. Proficient in English and confident in delivering storylines to guests. Enthusiastic to elevate your career. Self-motivated, driven and energized in a fast-paced environment. Armed with smart solutions and a can-do attitude. Our Benefits Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends. Be part of Life with the Works program with flexible working hours and locations, sabbatical leave, and paid leave during your birthday month. Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group. Employee Assistance Program supporting physical, emotional and financial wellbeing. Employee Referral Incentives and paid referrals for working with friends. Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness. The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, illness or injury and may need adjustments to our process, please email At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Our Gold Standards guide us daily to be better than the next and to empower our team to be creative, thoughtful and compassionate. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr