Senior Account Director, Talent Solutions

Senior Account Director, Talent Solutions (12m FTC) LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Job Description At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. We are looking for a Senior Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers. You will be responsible for helping our customers effectively engage with our solutions. You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your client’s best interests in mind and act as their internal advocate to ensure they are set up for success. Responsibilities Research customers’ business and prepares thoughtful questions and insights in advance of customer meetings Ask layered, open-ended questions to understand and clarify customers’ objectives and challenges beyond surface-level detail Build relationships with multiple stakeholders (vertically and horizontally) across the customer’s organization Shift communication style and content to fit the needs of different stakeholders Lead with solutions, not products, when making recommendations aligned with customer objectives Sell with integrity Drive customer decision-making by achieving a shared vision and proactively considering the value propositions that tie all stakeholders together Think commercially and apply business acumen when crafting and negotiating commercial agreements Use data and insights to support investment recommendations or overcome customer objections Proactively mitigate churn risk by adopting a smart, customer-centric approach Engage customers throughout to confirm and clarify the value and adapt a strategy when needed to optimise ROI Drive customer growth by proactively identifying opportunities to deliver greater customer value Apply business acumen in account planning by considering economic, industry and company factors with a customer-centric lens Map all key stakeholders in an account to assess the strength of the account relationship and create an account outreach strategy Agree to joint accountability with colleagues and cross-functional teams for optimal customer success Practice humility and ask for help from colleagues when faced with a challenge or unknown Be disciplined in territory and account planning, forecasting and quota attainment Follow best practices when using CRM and other sales tools to manage the sales and buyer cycles Qualifications Basic Qualifications 5+ years of experience selling learning solutions Preferred Qualifications BA/BS degree or equivalent in a related field Experience with HR software Experience with SaaS opportunities and Salesforce.com platform Experience selling IT solutions Knowledge of software contract terms and conditions with the ability to create fair transactions Experience carrying a revenue target with the ability to develop compelling strategies that deliver results Excellent communication, negotiation and forecasting skills Demonstrated ability to find and manage high-level business in an evangelistic sales environment Ability to gather and use data to inform decision making and persuade others Ability to assess business opportunities and read prospective buyers Ability to orchestrate the closure of business with an accurate understanding of prospect needs Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors Suggested Skills Collaboration Communication Forecasting Additional Information: Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Seniority level Associate Employment type Full-time Job function Technology, Information and Internet #J-18808-Ljbffr