Business Analyst

vor 2 Wochen


City of Brisbane, Österreich Retained Vollzeit

Base Pay Range A$100.00/hr - A$125.00/hr Our Client, a State Government Department is looking for a Business Analyst to join them on a CRM project . As the BA on this project, you will engage stakeholders from different business areas to document their requirements which will be used to maximise functionality and capability of the CRM. Rates are flexible but ideally $900 to $1000 inc super 3 days on site and 2 days WFH Initial contract until June 2026 + potential 12 month extensions Responsibilities Customer Journey Mapping & Service Design : Lead the end-to-end design and documentation of 'As-Is' and 'To-Be' customer journeys, service blueprints and business processes. Requirements Elicitation : Utilise a range of customer-centric techniques Business Case Development : Develop robust content for the project's Investment Case (Business Case), specifically defining the customer problem, solution scope, required initiatives, and the expected benefits/outcomes (qualitative and quantitative). Stakeholder Engagement : Act as the key liaison between operational business units, internal/external customers, and the technical delivery teams (ICT, Data & Analytics). Specialist Business Analysis : Proven experience as a Business Analyst delivering digital, customer-facing, or ICT transformation projects. Customer‑Centric Focus : Ideally you have experience in applying customer experience (CX) and user experience (UX) principles If you interested in discussing this role further, please apply or send your resume to Location Brisbane, Queensland, Australia Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries: Technology, Information and Media #J-18808-Ljbffr


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