Senior Implementation Officer, Closing the Gap, Reform 4

Senior Implementation Officer, Closing the Gap, Reform 4 (Identified) Senior Implementation Officer, Closing the Gap, Reform 4 (Identified) The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Senior Implementation Officer to join their team This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977. Temporary clerk grade 9/10 opportunity - until 30 June 2028. Salary Range: $129,464 - $142,665 + super Location: McKell, Haymarket. Genuinely hybrid working arrangements - two days per week on site. State of the art offices. Wellbeing programs and resources available. Excellent career development and learning opportunities. About Us Between the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and the NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CtG) Priority Reform 4 (PR4) implementation actions and Aboriginal Data Sovereignty and Governance (ADS&G) reform development work program (PR4 Program). DCS will work with all NSW government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities. Primary Purpose of the Role The Senior Implementation Officer will coordinate the delivery of a whole-of-government Shared Data Access Service for Aboriginal Communities, underpinned by a whole-of-government policy and technical enablers. The role focuses on building relationships with Aboriginal data requesters, promoting the Service, and contributing to continuous improvement strategies. It supports the broader Priority Reform 4 program through exploring and implementing culturally informed and responsive policy and technical enablers. The role also provides advice and guidance to agencies to solve problems and improve access to meaningful data in a timely way. Key Responsibilities Coordinate the cross-agency network responsible for delivery of the Shared Data Access Service for Aboriginal Communities and assist network members with change management across agencies. Coordinate and respond to multi-agency and complex data requests for Aboriginal communities in a solution-focused and respectful way. Foster a culture of continuous improvement to processes and practices across the Service network to improve the Shared Data Access Service for Aboriginal Communities. Analyse and generate insights from the Shared Data Access Service for Aboriginal Communities data request log and cross-agency Service network, to drive continual improvement in a streamlined, relevant and culturally appropriate way. Conduct, analyse and synthesise research to inform development of a whole-of government policy and related initiatives that agencies can use to increase data sharing maturity and capabilities. Identify, research and implement promotional opportunities arising from the technical and legal foundation work to drive Priority Reform 4 commitments. Build the capacity of the Department's central coordination team to provide a culturally informed and responsive service and data policy advice through advice and education as required. About You You are passionate about enabling ethical, innovative and transparent data sharing, particularly in partnership with Aboriginal communities. Experience building relationships to solve problems relating to the collection, access, management and use of data in government or non-government contexts. Demonstrated experience in delivering high quality customer service in either the delivery of services or projects, ideally in an Aboriginal policy or service delivery context. You identify as a person of Aboriginal descent, including submission of supporting documents for family's Aboriginal descent and acceptance by your local Aboriginal community as a person of Aboriginal descent. Relevant tertiary qualifications and/or equivalent professional experience and training. We value diverse experiences Even if you're not sure you meet all requirements, we encourage you to apply. If you want to be part of this forward-thinking, innovative team that thrives in challenging the status quo to support Aboriginal communities have improved access to data, we would love to hear from you What we need from you To start your journey towards becoming our Senior Implementation Officer, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. Please include a response to the targeted questions below. Please ensure that your response is not more than 600 words. Targeted Questions Describe a time when you needed to support a stakeholder through a situation where there was no clear pathway or guidance on how to do this. How did you approach the problem and what was the outcome? Describe a situation where you needed to reconcile conflicting stakeholder perspectives. What was your approach and what would you do differently next time? Contact Information For any enquiries about the role please contact Gemma Tierney, Principal Policy & Reform Manager, Closing the Gap Priority Reform 4 via Headquarters: Sydney NSW Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation. Closing Date: Tuesday, December 2nd, 2025 at 10:00 am. #J-18808-Ljbffr