Customer Support

Customer Support & Implementation Representative (Software & Automotive) Based in Australia, with a team spanning New Zealand, Malaysia and Thailand, we are a successful software company that specialises in the development and marketing of dealer management systems that operate retail dealerships in the automotive, trucking, agriculture and construction equipment industries. Over the last 35 years, we have brought a number of industry-leading dealer management systems to market. Our next generation solutions help our clients run their dealerships more effectively, efficiently and profitably. Auto IT is wholly owned by The Perseus Group, an operating group of Constellation Software Inc. Constellation is a well‑capitalised, global publicly traded company that specialises in vertical market software. It's an exciting time for our business, and with offices globally, we offer career progression and professional development as part of a team dedicated to supporting our clients across the Asia Pacific region. About the Role This position will suit a Finance or Accounting Officer with experience in Automotive Dealerships. Utilising your financial and administrative skills, you will work to support our clients' accounting and finance teams by delivering high-quality Level 1 and Level 2 customer support services, and a secondary responsibility in supporting software implementation projects. The role requires a flexible and customer‑centric approach, ensuring excellent support service while contributing to project success through implementation delivery activities as directed. The role requires the ability to deliver support and project services across multiple regions including Australia, New Zealand, and Southeast Asia, with an expectation to perform some project work remotely and other engagements on‑site as required (e.g. Go Lives, training, customer workshops). What You Will Be Doing Utilise your financial and accounting software knowledge to provide Level 1 and Level 2 support to customers via phone, email, and ticketing platform, diagnosing and resolving software issues related to the company's DMS and associated applications Manage and elevate complex support cases in alignment with escalation pathways Maintain accurate records of customer interactions and troubleshooting steps in the service desk system Contribute to the development and upkeep of internal knowledge base articles and documentation Deliver project tasks such as system configuration, data validation, customer training, and UAT, and participate in remote and on‑site project activities, including Go‑Lives, workshops, and post‑go‑live support Collaborate with cross‑functional teams to ensure successful project outcomes Provide feedback on customer needs and product functionality to relevant stakeholders Work closely with other support team members, implementation teams, and product specialists to share knowledge and best practices Identify recurring customer issues and recommend improvements to support processes and product features Participate in training sessions and enablement initiatives to upskill on products, services, and project methodologies What You Need to Have Automotive Dealership Administration or Stock Control experience Prior experience in Accounting, Finance or Admin Support role, ideally in an Automotive Dealership Proficiency with financial software (e.g., Xero, MYOB or similar) Basic knowledge of Accounting principles Familiarity with ticketing systems (Service Desk Plus, Jira Service Management, Zendesk, ServiceNow, or similar) Ability to analyse customer issues and work with Product & Development teams for resolution What It Would be Nice for You to Have Automotive Dealership FixedOps or SalesOps experience Exposure to project environments, including onboarding or system upgrades, advantageous Bachelor’s Degree in Accounting or a relevant business discipline What We Offer You A competitive salary (plus profit sharing and achievement Bonuses) The opportunity to make a significant impact in a growing and successful organisation Flexibility, including hybrid working and working from home. The preference is for this role to be based in Sydney, but Melbourne based applicants will also be considered The opportunity to work on many issues, from simple to complex A professional and supportive team with a can‑do attitude Training and support Next Steps If you meet the above criteria and would like the opportunity to be part of a hardworking, fun team, then please submit your application with a covering letter as to the reasons why you would be a valuable addition to the team. Successful applicants will be required to undergo relevant pre‑employment checks including a police check before employment is confirmed. We also support a diverse and inclusive work environment as well as equal employment opportunities. We encourage Neurodiverse candidates, Aboriginal and Torres Strait Islanders, and people of culturally diverse backgrounds to apply. Be careful - Don’t provide your bank or credit card details when applying for jobs. 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