Client Support Officer FVPLS

Add expected salary to your profile for insights Position Title: Client Support Officer - Narrogin Department: Family Violence Prevention Legal Service (FVPLS) Program Reports To: Deputy CEO Direct Reports: Nil Key Internal Working Relationships: Chief Executive Officer, Deputy Chief Executive Officer, Principal Solicitor, Family Violence Prevention Legal Service (FVPLS) and Southern Aboriginal Corporation (SAC) Employees Key External Working Relationships: Southern Aboriginal Corporation (SAC) FVPLS Clients Location: Narrogin - with frequent travel to Katanning (travel may be required throughout the region of SAC) Employment Terms: 36.5 hours per week. Duration (Term) of contract: This position is supported by grant funding, and as such, it is contingent upon the grant's continuation. Should the grant funding be reduced or terminated, the position may be subject to change, reduction in hours, or termination. Wages: In line with Level 3 of the Social, Community, Home Care & Disability Services Industry Award 2010 , with the option of salary sacrifice. Superannuation guarantee paid as legislated (currently 12.0%). Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this opportunity (under section 51 of the Equal Opportunity Act 1984) About Us Southern Aboriginal Corporation (SAC) are a leading Aboriginal Community Controlled Organisation that exists to support the unique and evolving needs of Aboriginal people. Our vision is to: Step Up … Empower self-determination and Aboriginal led solutions Stand Tall … Lead the way with cultural and business integrity Walk Together … Build inclusive relationships, partnerships and community through mutual respect and empathy This is achieved through: Implementing a Culturally Informed Trauma Integrated Healing Approach; Promoting Noongar social and cultural values; Providing a united voice for our community; Improving justice outcomes for survivors of family violence and sexual assault; Coordinating access to quality and affordable housing; Supporting better health outcomes; and Coordinating accessible programs and initiatives that build a solid foundation for future prosperity. Our team operates across several regions throughout the Southern areas of Western Australia. We are committed to delivering a holistic wrap-around service model for our community and working collaboratively with other service organisations to provide the best care and outcomes for our people. Our Values Our pathway to achieving our vision is strengthened by our values and our cultural ways of working. We step up... We empower our people through supporting self-determined and Aboriginal-led solutions which leads to building our people and our community. We promote equity and seeking justice for all by implementing a culturally informed trauma integrated healing approach which allows us to provide a culturally safe place and dignified service provision. We embrace change and new perspectives which helps us grow and make informed decisions. We stand tall... We acknowledge and take pride in sharing where our journey started and how this influences our journey ahead. We embrace cultural integrity as a norm and inspire others to do the same. Our commitment to practicing good governance builds trust and faith in all that we do through operating with integrity, accountability and ethical business practices. We walk together... We value relationships based on mutual respect and treat people with empathy and compassion. Through a community led approach we build partnerships by embracing collaboration and co-design principles. About the Role The Client Support Officer (CSO) will work alongside people who have experienced family and domestic violence to navigate the complex issues they face such as housing, financial, mental health, child protection involvement and substance related use. The Client Support Officer will provide emotional and practical support throughout the individuals legal journey and advocate for their needs when engaging with relevant stakeholders. The role involves child protection advocacy and support, working with parents to strengthen their capacity to provide care and safety to their members in ways that are: Will build resilience in children, families and the community, and Ultimately increase social wellbeing. The Client Support Officer will deliver early intervention programs designed to build community and increase awareness of FDV. They will also engage with stakeholders to strengthen referral and collaborative pathways. This role is based out of our Narrogin office but also involves supporting the Katanning CSO in their role. It is anticipated frequent travel will occur to Katanning as well as other towns in the lower wheatbelt area. About You You are a motivated and committed person that essentially has: Demonstrated ability to communicate effectively and sensitively with Aboriginal people. Demonstrated knowledge of the issues in the protection and care of children and families. Demonstrated skills in engaging, working and communicating respectfully with children and families. Demonstrated capacity to provide crisis, long term and group work counselling. Well-developed written and verbal interpersonal communication skills including highly developed negotiation and conflict resolution skills and report writing. Demonstrated knowledge of community organisations and the skills and experience to build and maintain relationships with them. Understanding of multidisciplinary teamwork and the capacity and willingness to work effectively within team environment. And desirably has: A tertiary qualification in social work, psychology or a relevant human service area. Mandatory You must be prepared to undergo: A Prior Offender History Check. A Working with Children Check. And have: For a copy of the Job Description that provides a detailed indication of key responsibilities, required outcomes, reporting and workplace culture requirements, please contact our People & Culture Coordinator by email at or by phoning . Applications Close: Friday 21 November 2025. Unlock job insights Your application will include the following questions: How many years' experience do you have as a Customer Support Officer? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How many years' experience do you have as a Community Support Officer? Do you have a current Working With Children (WWC) Check? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current Australian driver's licence? #J-18808-Ljbffr