Client Support Officer

vor 3 Wochen


City of Greater Bendigo, Österreich Victorian Department of Families, Fairness & Housing Vollzeit

The Role The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face‑to‑face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries. Demonstrating honesty and integrity in all interactions and responding effectively and inclusively to clients are key to success in this role. Accountabilities Provide a clear description of the services provided by The Orange Door, and provide timely and up‑to‑date information, in response to phone, e‑mail and face‑to‑face enquiries. Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression. How To Apply Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants must submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre‑employment screening, including a national police check and misconduct screening. Please apply to submit your interest in this position. #J-18808-Ljbffr


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