Service Delivery Officer

vor 1 Woche

Wollongong City Council, Österreich Australian Taxation Office Vollzeit

Overview Service Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) – Australian Taxation Office We are looking for passionate, client focused individuals to join our Frontline Operations group. As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm. You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You’ll also process account activities received through various channels, including phone, paper, web-chat, email and online portals. You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded. You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You’ll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement. Eligibility and diversity This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. We embrace the strength of diversity through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process. Location, engagement type and merit pool These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area. Responsibilities Provide high quality service to clients over the phone to help them meet tax, superannuation and registration obligations. Process account activities received through multiple channels (phone, paper, web-chat, email, online portals). Apply relevant policies and procedures to inform decision making. Ensure outcomes, actions and agreements are accurately recorded. Collaborate with team members to resolve issues and contribute to continuous improvement. Qualifications and seniority Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industries: Government Administration Note: This description retains the original role information and context while presenting it in a clean, structured format with accessible, standards-compliant HTML. #J-18808-Ljbffr

  • Service Delivery Officer

    vor 1 Woche

    Wollongong City Council, Österreich Australian Taxation Office Vollzeit

    Join to apply for the Service Delivery Officer role at Australian Taxation Office . We are looking for passionate, client focused individuals to join our Frontline Operations group. As a Service Delivery Officer (APS 2) , you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm. You will spend...

  • Assistant Director Service Delivery

    Vor 7 Tagen

    City Of Stirling, Österreich Customer Service Delivery Vollzeit

    Assistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...

  • Service Delivery Officer

    vor 1 Woche

    Wollongong City Council, Österreich Australian Taxation Office Vollzeit

    Service Delivery Officer / Debt Collection Officer Join to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation Office Service Delivery Officer / Debt Collection Officer 1 day ago Be among the first 25 applicants Join to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation Office...

  • Service Delivery Officer

    vor 1 Woche

    Wollongong City Council, Österreich Australian Taxation Office Vollzeit

    Service Delivery Officer / Debt Collection Officer (AM) Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation Office Service Delivery Officer / Debt Collection Officer (AM) 1 day ago Be among the first 25 applicants Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at...

  • Assistant Director: Service Delivery

    Vor 7 Tagen

    City Of Stirling, Österreich Customer Service Delivery Vollzeit

    A government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...

  • Service Delivery Officer

    vor 2 Wochen

    Tamworth Regional Council, Österreich Essential Energy Vollzeit

    Description We are currently recruiting a permanent Service Delivery Officer to join our team. This role has a preferred location of Parkes but Coffs Harbour will also be considered. The Service Delivery Officer reports to the Branch Administration Coordinator and plays a vital role in supporting the delivery of administrative services across the Essential...

  • Service Delivery Officer

    Vor 5 Tagen

    Central Coast Council, Österreich Australian Taxation Office Vollzeit

    Overview Join to apply for the Service Delivery Officer role at Australian Taxation Office . We’re currently recruiting for our casual workforce to support Tax Time 2026, with commencement scheduled for early next year. If you're seeking meaningful work that supports the community, this is your opportunity to join a team that helps Australians navigate the...

  • Service Delivery Officer

    vor 3 Wochen

    City of Melbourne, Österreich Primacy Care Australia Vollzeit

    We’re looking for a proactive Service Delivery Officer (SDO) to join our Cranbourne team and play a key role in coordinating high-quality, participant-focused supports. This role combines rostering coordination , participant engagement , and staff support , ensuring that services are delivered efficiently, compliantly, and with genuine care. As a key...

  • Customer Service Officer

    vor 2 Wochen

    Wollongong City Council, Österreich Adpaustralia Vollzeit

    Architectural Designer Products (ADP) is an Australian family-owned business, established in 2001. We are proud to be Australia’s largest and most innovative bathroom furniture manufacturer. We are excited to offer an opportunity to join our Customer Service team. What does Customer Service mean at ADP? You will be the main point of contact for our...

  • Service Delivery Officer

    Vor 3 Tagen

    City of Brisbane, Österreich Queensland Government Vollzeit

    The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products,...