Administration Assistant

Bundiyarra Aboriginal Community – Geraldton WA Administration Assistant – Aboriginal Family Lead Decision Making (AFLDM) – (50d) Aboriginality is an essential criterion and is provided for in accordance with section 50(d) of the Equal Opportunity Act 1984 (WA) About the Position The role of the Administration Assistant is to provide support to the AFLDM-Lead and Family Relationship Advocates and assist them to deliver culturally led and family‑based approaches and decision‑making to address the care, safety and wellbeing of Aboriginal children who are involved in the Child Protection system. This role is to provide a high level of customer care to ensure a lasting and positive impression to family members, extended family, Elders and others who will be using the AFLDM service. About Bundiyarra Aboriginal Community (Aboriginal Corporation) Bundiyarra is committed to employing a caring, responsive and dedicated team of employees who provide services that enhance the quality of life in the community. Staff are called to behave in such a way that upholds the Bundiyarra’s mission and demonstrates the values to work co‑operatively and collaboratively. Mission Foster strong & rewarding partnerships to enable a range of services and social enterprises which ensure the sustainability of the organisation and our community. As a culturally significant site we will enhance cultural connectedness through: The passing on of knowledge and culture for future generations Providing a range of learning programs The evolution and development of various cultural expression Be landscaped with traditional food and medicine plants Working in partnership with our community, elders, and traditional owners to ensure all aspects of our business follow cultural protocols Vision Bundiyarra envisages an empowered community where Yama(t)ji and Aboriginal cultures are recognised, respected, and have a valued place in this region. Cultural strength, awareness, and respect Mutual Community Trust Transparency and Accountability Supporting Social and Cultural wellbeing Leading with strength and independence About Aboriginal Family Led Decision Making Aboriginal Family Led Decision Making (AFLDM) is prominent in other jurisdictions in Australia, in particular Queensland, Victoria and New South Wales and is being delivered in two WA districts – Mirrabooka and the Midwest‑Gascoyne. AFLDM is a key process which supports the right to self‑determination of Aboriginal and Torres Strait Islander people and creates a forum in which Aboriginal and Torres Strait Islander people have input into the decisions made regarding their children. The process specifically provides the family with a culturally safe space where meetings are facilitated by an Aboriginal practitioner where families are supported to make culturally based and family driven decisions (SNAICC, 2018). The underpinning principles of the AFLDM model in Western Australia are grounded in Family Group Conferencing and share several similarities with principles in the Children and Community Services Act 2004 and the WA Signs of Safety Child Protection Practice Framework, which guides child protection work undertaken in Western Australia. The AFLDM process supports Aboriginal and Torres Strait Islander families to participate in decisions made in relation to the care and protection of their children and effectively aims to address over‑representation of Aboriginal children in the Out of Home Care System and child protection systems in general. ALFDM is used with the intention to create a culturally safe space in which families have agency to create their own plans for their children and make decisions about them. Key Responsibilities Support the AFLDM-Lead and Family Relationship Advocates in the administration tasks of the AFLDM service. Assist in the day‑to‑day operations of the AFLDM service. Data entry into the Service’s Management system. Ensure a high level of customer service to the clients. Take proactive approaches when dealing with any concerns and complaints. Always extend professionalism and courtesy to clients and visitors to the service. Explain the AFLDM process to families, get consent, and ensure they know they can withdraw at any time. Undertake other duties as assigned by the AFLDM-Lead and Family Relationship Advocates. Effective Team Member Participates as a positive and reliable team member promoting and contributing to a supporting team environment. Participates in, contributes to, and implements quality improvement frameworks, goals and principles. Proactively and positively participates in performance development and review activities. Maintains confidentiality of all information in accordance with Bundiyarra’s Confidentiality policy. Understands and complies with all organisational policies, procedures and relevant legislation. Child Safety Always keep children and young people safe. Follow the code of conduct, policies, and procedures for child safety. Understand child safety risks in your role and help manage them. Declare anything that affects your ability to work safely with children. Report any concerns, suspicions, or breaches related to child safety. Work Health and Safety Models and complies with WHS responsibilities, including policies, operating procedures and instructions. Reports all risks, hazards, incidents, near misses and accidents as per the correct procedure and acts to remove hazards where possible. Cooperated with all safety requirements at work. Selection Criteria Qualifications, Knowledge and Experience Demonstrated ability to work with and communicate effectively and sensitively with Aboriginal and Torres Strait Islander people. A commitment to excellence in customer service, to ensure consistent provision of service to internal and external stakeholders. Must be Aboriginal as per Section 50(d) of the Equal Opportunity Act 1984. Good understanding of local Aboriginal culture, values, and community needs. Excellent written, verbal, and interpersonal communication skills; able to build relationships with Aboriginal people and stakeholders. Ability to engage in children, young people, families and community through a friendly warm approach. Good computer skills and proficient in Microsoft Office. Skills, Attributes and Competencies A commitment to building the attitudes, knowledge and skills to work in cross‑cultural situations competently. A commitment to person centred practice in undertaking work and willingness to ongoing learning and development in adopting the approach. Excellent communication and interpersonal skills to develop effective relationships, promote services and resolve clients/staff issues in an empathetic, sensitive and flexible manner. Demonstrated high level time management and organisational skills. Demonstrated negotiation and conflict resolution skills. Demonstrated ability to work effectively as a team member. Well‑developed documentation and information management skills. Ability to engage with children, young people, families and community through a friendly, warm approach. Registrations and Licences National Police Clearance Working with Children Check How to Apply To apply for this position, select "Apply" with your current resume along with a cover letter outlining your suitability for the position based on the qualifications and experience shown above and addressing the selection criteria. We ask that you ensure you allow sufficient time to submit your application as late applications will not be accepted. If you have any questions or would like more information on the recruitment process, please contact our HR Officer at 7***. #J-18808-Ljbffr