Field Service Engineer

Infosys – Karratha, Western Australia, Australia Field Service Engineer Location: Karratha, Australia Salary range: AUD 108,571 – 119,893 (Annual Gross) Employment type: Full-time Seniority level: Mid-Senior level Job function: Information Technology Industry: IT Services and IT Consulting About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Job Description We are seeking a proactive and skilled Field Service Engineer to join our close‑knit team in Karratha. A key aspect of this role is providing hands‑on user support, including troubleshooting and maintaining devices such as laptops, desktops, mobile devices, and IP phones. You will also be involved in networking tasks within a Cisco environment, working closely with the wider networking team to ensure smooth operations. This role will involve supporting both IT and OT environments, with occasional campaigns to remote sites, both onshore and offshore. You will provide hands‑and‑feet support for the wider teams, including networking, storage, and hosting, assisting with technical issues and ensuring overall system functionality. You will also be responsible for meeting and adhering to SLA requirements, ensuring that SLAs are not breached, and service is delivered in a timely and efficient manner. This role requires you to take ownership of tasks from planning and execution to reporting, all while adhering to strict safety and cyber protocols. What We’re Looking For Minimum of 5 years of IT support experience Hands‑on user support experience, including troubleshooting devices and systems managed in an Intune environment Strong networking experience in a Cisco environment, and must have a CCNA certification Experience providing hands‑and‑feet support for networking, storage, and hosting teams Ability to plan, execute, and report on technical maintenance campaigns Experience with Windows Servers, VMware, and Palo Alto firewalls for management and maintenance Strong understanding of SLA requirements and a focus on ensuring SLAs are met High awareness of safety and strict adherence to safety protocols High awareness of cyber security and strict adherence to cyber policies and protocols Excellent communication and documentation skills A mature, independent worker who takes pride in their work A team player who collaborates effectively with other technical teams to resolve complex issues Valid driver’s licence Additional Skills Excellent customer interfacing skills Excellent written and verbal communication skills Strong attention to detail and outstanding analytical and problem‑solving skills Recruitment and Accessibility At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call . Alternatively, you can include your preferred method of communication in email, and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed as non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. Equal Opportunity Employer All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. #J-18808-Ljbffr