Digital Success Partner

vor 3 Wochen

Council of the City of Sydney, Österreich Metcash Vollzeit

Joining the Metcash Family At Metcash, you’re part of something bigger . You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future. About the Opportunity Are you passionate about helping retailers succeed, driving digital adoption, and shaping the future of independent retail operations? At Metcash, we’re transforming how retailers connect, transact, and manage their businesses through Sorted , our innovative, ever-evolving technology platform. This is a pivotal time to join us. We’re introducing new operational tools into Sorted and retiring legacy portals, making it the single, go-to destination for retailers. As a Retailer Success Partner , you’ll play a critical role in ensuring retailers embrace these changes, leveraging Sorted to its full potential for efficiency, visibility, and growth. You’ll work at both a tactical and strategic level — from creating clear, customer-friendly content for our self‑service support tools, to developing Joint Business Plans with our largest and most complex store groups, guiding them through digital transformation and operational excellence. In this Role As a Retailer Success Partner, you’ll be the bridge between innovation and retailer success. Your responsibilities will include: Retailer Engagement & Growth Build and maintain strong relationships with store owners and managers, gaining a deep understanding of their needs and identifying opportunities to support their business objectives. Work in partnership with our largest and most complex store groups to design and deliver tailored business plans that achieve measurable results and align with shared goals. Partner with internal teams, including Retail, Operations, and Sales, to drive retailer success through cross‑functional initiatives. Provide strategic guidance and support for Retailer self‑service adoption. Digital Adoption & Change Management Support retailers through the transition to new operational tools on Sorted, ensuring smooth onboarding and ongoing adoption. Create and maintain clear, engaging self‑service support content that empowers retailers to get the most from Sorted. Communicate changes, enhancements, and new features in ways that inspire confidence and drive usage. Performance & Continuous Improvement Analyse retailer engagement and performance data to identify opportunities for improvement and growth. Champion retailer feedback within Metcash to inform platform development and process optimisation. Lead initiatives that continuously enhance the retailer experience across all digital touchpoints. You’re Likely a Match If You Have: Experience in Retail Operations,

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