Client Success Partner

Jefferson Digital Pty Ltd – Broadbeach QLD Generate Listings is Australia's leading Real Estate Marketing and Growth Agency, helping agents across Australia and New Zealand scale their business by generating and nurturing leads to transform the consistency of their business. We’re rapidly scaling and building an elite team of A-players. This high-performance culture allows us to pay significantly above industry standard and reinvest in team experiences and growth. We operate 100% remotely in a 'results or nothing' environment - if you're looking for a comfortable, low‑pressure role, this isn’t it. The Role Client Success Partners are the strategic liaisons between Generate Listings and our real estate agent clients. You are the primary point of contact – handling all day‑to‑day agent interactions, managing campaigns, and driving client success to ensure sustainable business growth. You’ll manage 50+ real estate agents, serving as their strategic coach and growth partner, helping them transition from referral‑dependent businesses to scalable digital lead generation systems that consistently grow their GCI. You are simultaneously an agency representative, account manager, and most importantly, coach . We are NOT looking for "yes‑people" who do anything agents ask without critically examining whether it’s actually in their best interest. We’re looking for real estate marketing personal trainers . We need people who feel comfortable saying, "no we won’t do that, and here’s why…" to agents with misguided requests, and then coaching them towards the best course of action. Key Responsibilities: Manage day‑to‑day relationships with 50+ real estate agent clients Coach agents on lead conversion, CRM usage, and sales processes Conduct onboarding, check‑ins, renewals, and strategy calls Hold agents accountable to lead follow‑up commitments & have difficult conversations when needed Identify upsell opportunities and close renewals through consultative selling Collect testimonials and generate referrals Use data to diagnose problems and deliver solutions Drive client retention and account growth through exceptional service delivery What We’re Looking For: 2‑6 years account management, customer success, or client relationship experience Digital marketing agency, B2B services, or professional services background preferred Real estate industry experience highly regarded Sales skills – proven ability to close upsells/renewals and drive business growth Natural rapport building – quickly establish trust with clients Exceptional communication and coaching skills High‑volume account management experience (30+ accounts) Positive attitude – see challenges as opportunities Strong project management and organisational skills Self‑starter comfortable with 100% remote work Data‑driven problem solver who uses metrics to drive decisions Basic knowledge of digital advertising (Facebook/Google Ads) Comfortable having difficult conversations and setting clear expectations What We Offer: Competitive base salary + performance bonuses with significant earning potential 100% Remote – work from anywhere in Australia/New Zealand Hours: Mon‑Fri, 9am‑5pm AEST core hours (with some flexibility) World‑class training and development programs Rapid internal promotion opportunities in our growing agency High‑performance culture with elite team members Direct collaboration with leadership team Our #1 Core Value: Extreme Ownership Taking responsibility for every outcome within your control. Please note: If you are looking for a cushy job or perfect work‑life balance, please do not apply. This will be challenging and rewarding. Our high‑performance team expects excellence from every member. This is for someone who wants to be elite and drive real results. Ready to Apply? If you’re someone who thrives on building strong relationships and helping clients succeed, we’d love to hear from you. Please don’t self‑select out of this opportunity. We welcome applications from all backgrounds, industries, and career paths. Whether you’ve been called a Manager, Team Lead, Account Executive, Customer Success Manager, Relationship Manager, or something else entirely – if you’ve managed client relationships and you care about driving results, you belong here. What matters most is your client relationship experience and your alignment with our high‑performance values. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr