Product Manager, Scribe

Join to apply for the Product Manager, Scribe role at Heidi . "The AI startup growing faster than Canva". In 18 months, we supported over 73 million patient visits and became one of the fastest‑growing companies in the world. We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today we support over 2 million patient sessions weekly across 116 countries and 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation. Our mission is simple: strengthen the human connection at the heart of healthcare. We have found product‑market fit with a freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organisations love it. Now we are consuming more than just documentation. Every job a clinician delegates to Heidi makes patients feel more attended to, cleans up health‑system logjams, and lets clinicians be clinicians again. That’s where you come in. The Role We’re looking for a Product Manager who has shipped consumer‑grade software at serious scale and obsesses over the details that separate good products from beloved ones. You will own Heidi’s core clinical documentation experience, used by hundreds of thousands of clinicians for millions of patient sessions weekly across every specialty and geography. You’ll ensure the software clinicians interact with dozens of times per day feels effortless, trustworthy, and genuinely delightful. You will report into Product leadership and partner closely with engineering, design, and clinical teams to continuously raise the bar on quality and reliability. This role will be based in our Sydney or Melbourne office. We don’t care about logos; the traditional insignia of competence. We evaluate senior well‑credentialed candidates and young, hungry hopefuls alike. What You’ll Do Own product strategy and roadmap for Heidi’s clinical documentation experience, aligning cross‑functional teams around a shared vision Obsess over clinician workflows—understand not just what they say they want, but what would actually transform their day when they’re using the product dozens of times Ship meaningful features by working closely with engineering, design, data, and operations to launch them—knowing that at scale, small improvements affect hundreds of thousands of sessions Work across pods and functions—from Engineering to Sales to Customer Success to other PMs—breaking down silos to deliver value Set clear goals and metrics for quality, reliability, and user satisfaction, then be held accountable to achieving them Navigate the tension between consumer‑grade expectations (simplicity, speed, delight) and enterprise requirements (customisation, compliance, control) Build deep understanding of clinical documentation workflows across specialties and geographies, designing for genuine universality Sweat the details that separate good software from beloved software—spending hours on interactions most PMs would gloss over What We’ve Achieved Together Completed a listening tour across Heidi’s products, understanding our current documentation capabilities and where the biggest opportunities lie Spent a full day shadowing clinicians at one of our partner health systems Shipped an experiment that challenged a core assumption about how clinicians customise their documentation Written a product brief that engineering actually got excited about (rare, but it happens) Jumped into customer support tickets to understand why clinicians were struggling with a specific workflow What You’ll Need 5+ years PM experience shipping consumer‑grade products at serious scale (experience matters more than clock‑ticks) A romantic streak about software—believing products should be beautiful, not just functional, and that great design can transform someone’s day Consumer product sensibility—knowing the difference between enterprise software and consumer‑grade experiences, and having shipped the latter even in B2B contexts Systems thinking that spans product, technical, and people—seeing bottlenecks others miss and opportunities others see constraints Disagreeableness to say the thing that shifts the entire room’s perspective (and the tact to say it well) Self‑directed learning habits—already experimenting with the AI tools that will be mainstream next year Work on the business, not in it—setting vision for your domain and connecting it to company strategy Data fluency—running your own queries, generating insights, and making decisions based on evidence Technical depth to meaningfully contribute to architecture discussions and push back when needed Communication skills that work equally well with engineers, executives, and clinicians Context‑switching abilities—startup speed when exploring, enterprise thoroughness when shipping at scale Track record of shipping products with measurable impact on real humans, especially at high frequency where quality compounds Experience with products where small details matter enormously—sweating microinteractions that 99% of PMs would ignore Not for Everyone Are you an execution powerhouse? Have you shipped consumer products at serious scale where small quality issues affect thousands of users? Do design details bother you—the kind of microinteractions most PMs wouldn’t notice? Is design thinking baked into how you build products? Can you execute without a legion of data analysts, product marketers, and research coordinators? Does the prospect of re‑energising our health systems make you feel fuzzy inside? Why Heidi? Our health systems hurt everybody. Systems are log‑jammed, clinicians’ lives degrade in quality, and patients churn through the meat‑grinder. It’s not a special or interesting insight—it means we are solving a real problem. Hundreds of thousands of clinicians use Heidi, and every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution and a world of potential. We take care of you. We offer a generous $500 annual development budget and serious equity. We don’t track hours or micromanage calendars—you’re trusted to perform and take time when you need it. True A‑players progress extremely fast. We operate on a trust‑only policy: company OKRs > individual KPIs. We value team mental health and overall wellbeing. We are flexible, and we value the environment we create for users and employees alike. We are a Sydney‑ and Melbourne‑based company. Compensation range: A$110,000–A$135,000 per year. #J-18808-Ljbffr