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Insurance Governance Leader

vor 4 Wochen


Council of the City of Sydney, Österreich Mercer Vollzeit

Insurance Governance Leader We are seeking a talented individual to join our Trustee Office team at Mercer Super. This role can be based in Sydney or Melbourne, and it is a hybrid role requiring presence at least three days a week in the office. Reporting to the Trustee Office Leader, this position is responsible for leading the management of Mercer Super’s adherence to the insurance governance regulatory framework in respect of the Mercer Super Trust. Insurance Governance Responsibilities Determining insurance agenda items for Board and Committee meetings, in conjunction with Group Secretariat, Mercer Super insurance product managers and other management staff. Review insurance-related meeting papers/presentations to proactively ensure alignment with the insurance-related policies of Mercer Super and regulatory requirements Be accountable for all compliance sign-offs related to Mercer Super’s adherence to its insurance governance obligations Be accountable for liaising with Line 1 and Line 2 Risk & Compliance, internal audit and external auditors on insurance matters as they relate to Mercer Super’s trustee obligations, ensuring that all queries are fully and adequately addressed Represent Mercer Super as a key stakeholder in the internal audit and APRA regulator reviews of Mercer Super's insurance management frameworks, providing written material for and attending sessions with these parties. Manage the assessment, approval and review of Mercer Super's claims delegates. Claims Management Responsibilities Oversee the claims assessment processes: disability claims analysis, application of ICA remedies by insurers, distribution of death benefits, identification of any gaps or inconsistencies in insurer’s decisions and challenge insurer's decisions where in the best financial interests of members. Ensure all Mercer Super Claims Delegates are appropriately skilled and experienced to discharge their delegate responsibilities and maintain knowledge of insurers' policy documentation and relevant trust deed provisions, relevant AFCA determinations and case law. Oversee the quarterly reviews of all insurance manager reporting, considering matters such as compliance attestations, due diligence reviews and service level performance against metrics set out in the insurance policies and Service Agreements. Escalate any issues of concern to the Trustee Office Leader and other stakeholders as relevant. Qualifications Minimum of 10 years relevant superannuation industry experience, including at least 5 years relevant experience in a financial services role with a group insurance focus, and preferably experience in a governance role Experience in a client servicing/consulting role is also desirable Excellent working knowledge of a trustee’s role and responsibilities, and the superannuation regulatory framework Detailed knowledge of claims management and assessment and understanding of superannuation and insurance legislation and current issues Highly organised, with the ability to manage a role involved in multiple projects and conflicting deadlines successfully, and with a particular emphasis on being able to apply project management techniques to do so Strong stakeholder management and negotiation skills Strong communication and influencing skills, with the ability to communicate in writing clearly and effectively Sound judgement and ability to make appropriate, timely decisions Self‑motivated, taking a professional attitude to meeting deadlines and adhering to documented work standards, and able to work autonomously Ability to handle potential conflicts associated with related party relationships Superior written and verbal communication skills, with an ability to express complex ideas simply Why you’ll love working here We help you be your best through professional development opportunities, interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90 000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com. Location: Sydney or Melbourne (Hybrid office). #J-18808-Ljbffr