Administration Assistant

Administration Assistant Summary: Efficient and accurate processing of administration functions to support the Workers Compensation division. Location: Newcastle, NSW 12‑month fixed‑term contract with icare. Hybrid working environment. Starting salary of $75,728. About The Role The Administrator Assistant plays a crucial role in ensuring efficient and accurate processing of administration functions to support the Workers Compensation division. Benefits A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programmes. Comprehensive learning and development support aligned to icare’s Core Capabilities. On‑the‑spot Recognition, Quarterly Values Awards & Our People Annual Awards. Access to our Employee Assistance Program. Duties High‑Quality Administration & Coordination Outcome: Administration processes executed with a high degree of accuracy, efficiency and compliance. Provide a range of administrative and processing activities, including document exception handling, new claim registrations, records management, verifying and collating information, and preparing and responding to correspondence. Complete routine financial transactions ensuring compliance to regulatory, legislative and icare requirements. Collect and compile information and prepare documentation in line with organisational requirements. Respond to service requests and queries according to agreed business processes. Partner with NSW Claims Service Providers, employers and injured workers and third‑party providers to provide efficient administrative support. Operational Efficiency & Continuous Improvement Outcome: Administration processes are streamlined and continuously improved. Provide input, adopt and implement process and system improvements to enhance workflow efficiency and reduce errors. Compliance & Risk Management Outcome: Administrative functions are fully compliant with regulatory requirements. Update and maintain records and databases to ensure information is accurate, stored correctly and accessible. Identify and escalation potential risks, breaches or non‑compliance issues to management. Customer & Stakeholder Experience Outcome: Internal teams, external partners, customers and stakeholders receive professional support. Respond to enquiries, escale and redirect issues to ensure accurate information and satisfaction. Build and maintain human‑centric relationships with stakeholders by providing excellent customer service. Skills & Experience Experience in business administration. Experience with various systems and databases. Experience working in insurance or workers’ insurance desirable. Culture We value diversity and encourage candidates with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive. About The Company We care for the people of NSW, building confidence and trust so communities can thrive. We make the complex simple to deliver better outcomes. For more information about icare visit our website. icare operates a direct sourcing model so no agency introductions will be accepted. We are a Circle Back Initiative Employer; we commit to respond to every applicant. A talent pool may be created through this recruitment process. Important: Citizenship and Working Rights You must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply. Seniority level Entry level Employment type Full‑time Job function Administrative Industries Newspaper Publishing #J-18808-Ljbffr