Customer Service Officer

Are you looking for a rewarding career where you can grow and develop while having the benefit of living in an idyllic North Coast location? Here at Clarence Valley Council, we strive to be a progressive employer that offers a rewarding and flexible work environment. Our vision is to create a community full of opportunity and our workforce is where we start to achieve our community aspirations. Located in the Northern Rivers of NSW, we cover 10,441 square kilometres with the three major community hubs of Grafton, Yamba and Maclean. We are one of the biggest employers in the Valley and can offer you a rewarding career and a new lifestyle. Our goal is to be the employer of choice in the Valley, creating opportunities for those who live here already and for those who want to move here. We are in an exciting period of transformation with a focus on employee engagement, satisfaction and delivering exceptional services and facilities for the community. We strive to lead with openness and courage and want you to be part of that journey. So come and join the team while enjoying all that Clarence Valley has to offer you and your family. Learn more about living in the Clarence Valley here. What you need to know fixed term part time until March 2028 35 hours per fortnight - rotating roster the package: $31,061 to $37,041 plus superannuation per annum location: Clarence Regional Aquatic Centre About the role The Regional Aquatic Centre in Grafton is our brand new state of the art facility. The facility includes an outdoor 50m pool, an accessible zero depth splash pad and an indoor centre with two heated pools, a 25m and combined program and leisure pool, with two new water slides to open. We are currently recruiting for two part-time Customer Service Officers with great communication skills who thrive in a fast-paced environment. The successful applicants will have good customer service skills, be flexible and organised. The position is required to work across the canteen operations so cash handling experience would be advantageous. There are multiple positions available for the correct applicants. The roles will have a set rotating roster for 35 hours per fortnight. Dive into this great opportunity today To be considered for this position you will need to: Address the essential requirements of the role as per position description Supply relevant certificates and licences Attach a cover letter (2 pages maximum) and an up-to-date resume (5 pages maximum) that clearly details your skills & experience as relevant to this position. You will need to demonstrate how you meet the focus capabilities and how your skills will enable you to achieve the key accountabilities. Target questions - answer the target questions - maximum 300 words each question "Describe a recent work situation that required you to perform several tasks, or work on several projects at the same time. What did you do?" "Tell me about a time you provided excellent customer service." Contact Avi Parker, Customer Service & Marketing Supervisor on . Closing date Tuesay 6 January 2026 at 11.30 pm (NSW time). Other important information This position is located at Council's Clarence Regional Aquatic Centre, however, this may change should business needs identify other work locations to be more appropriate to deliver our services in the future. A probation period applies to this position. How to apply All applications must be lodged online via Council's website For further information about the selection process including tips on how to address the selection criteria please refer to the Careers page on the Clarence Valley Council website. Do you want further information on how to apply under the Capability Framework? Please read our How to apply for a job guide. Additional statements Council is an EEO employer and First Nations people are encouraged to apply. Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel. #J-18808-Ljbffr