Implementation Specialist, APAC Market

vor 3 Wochen

Council of the City of Sydney, Österreich Aircall Vollzeit

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in. About the Role We are looking for a Implementation Specialist to join our team in Sydney and manage the onboarding of customers across the APAC market . You will be the first point of contact for new customers — your mission is to ensure they’re set up for success and ready to unlock the full value of Aircall. Key Responsibilities Manage the onboarding process for a portfolio of new customers across APAC Collaborate with Sales to gather the right context and ensure a smooth transition into onboarding Understand each customer’s business needs to implement tailored solutions Conduct product training and setup sessions to ensure customers are confident using Aircall Handle onboarding tasks such as account configuration, integrations, and testing of the telephony setup Proactively communicate with customers to drive adoption and early value Identify and elevate any technical challenges in collaboration with Support and Product Collect and share customer feedback to help improve the onboarding experienceContinuously improve internal processes and documentation to scale implementation excellence Qualifications Native or bilingual proficiency in English is required 1+ year experience in Customer Success, Onboarding, Account Management, or similar client-facing roles Comfortable onboarding customers on a SaaS product; tech curiosity is a big plus Strong problem-solving skills and a solutions-oriented mindset Excellent written and verbal communication skills Experience working in a fast-paced, customer-centric environment Passionate about delivering outstanding customer experiences Why join us?

  • Implementation Specialist, APAC Market

    vor 2 Wochen

    City of Melbourne, Österreich Aircall Vollzeit

    Implementation Specialist, APAC Market – Sydney Aircall is a leading integrated customer communications and intelligence platform trusted by over 20,000 companies worldwide. Aircall unifies voice and digital channels into one seamless platform, offering one‑click integrations with leading CRMs and over 100 business tools. With real‑time, AI‑powered...

  • Implementation Specialist, Apac Market

    Vor 6 Tagen

    City of Melbourne, Österreich Aircall Vollzeit

    Implementation Specialist, APAC Market – Sydney Aircall is a leading integrated customer communications and intelligence platform trusted by over 20,000 companies worldwide. Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered...

  • Product Specialist

    vor 4 Wochen

    Council of the City of Sydney, Österreich SharkNinja APAC Vollzeit

    Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. Shark Ninja is expanding our APAC business and scaling it rapidly. Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in...

  • APAC Implementation Specialist – Onboarding

    Vor 6 Tagen

    City of Melbourne, Österreich Aircall Vollzeit

    A leading customer communications platform is seeking an Implementation Specialist to manage onboarding for new customers in the APAC region. In this role, you will ensure clients are set up for success and maximize the value of the platform. Responsibilities include onboarding management, customer training, and problem resolution. The ideal candidate has...

  • Product Manager – APAC Market

    Vor 6 Tagen

    Council of the City of Sydney, Österreich Snaphunt Vollzeit

    The Role Asa Product Manager for APAC, you will report to the Head of Product and work closely with Veyor’s leadership across Product, Sales, Marketing, and Customer Success. You will define, prioritize, and deliver the roadmap to scale Veyor within the APAC region. You’ll localize global strategy for APAC customers, while building scalable solutions...

  • APAC Data Center Implementation Lead

    Vor 6 Tagen

    Council of the City of Sydney, Österreich Digital Realty Global Vollzeit

    A global technology firm is seeking an Implementation Manager APAC to oversee customer implementations in data centres. The role requires coordinating resources, managing multiple simultaneous projects, and ensuring quality and timely deliveries. Ideal candidates have a technical degree and extensive experience in a data centre environment. Responsibilities...

  • Implementation Manager APAC

    Vor 6 Tagen

    Council of the City of Sydney, Österreich Digital Realty Global Vollzeit

    Description Position Title : Implementation Manager APAC Location : Australia Your role The Implementation Manager is responsible for efficient delivery of customer implementations in our data centres including coordination of internal and external resources coordination of procurement activities coordination of project progress updates quality assurance and...

  • Software Implementation Engineer

    vor 2 Wochen

    Council of the City of Sydney, Österreich Kardex Group Vollzeit

    Software Implementation Engineer page is loaded## Software Implementation Engineerlocations: Sydneytime type: Full timeposted on: Posted Todayjob requisition id: JR Kardex AutoStore specializes in innovative automated storage and retrieval solutions. Kardex AutoStore is growing fast in APAC, and we’re looking for a Software Implementation Engineer to join...

  • Implementation Specialist

    vor 4 Wochen

    Council of the City of Sydney, Österreich Plexa Vollzeit

    Join to apply for the Implementation Specialist role at Plexa Join to apply for the Implementation Specialist role at Plexa About UsPlexa is Australia’s first all-in-one construction management platform, built to replace outdated point solutions with a single, integrated system. We connect every part of the construction lifecycle—from document control,...

  • APAC Software Implementation Lead

    Vor 2 Tagen

    City of Melbourne, Österreich Wolters Kluwer Vollzeit

    A global professional services company based in Melbourne is seeking a Software Implementation Manager for the APAC region. This role involves leading software implementation projects, engaging with clients to define solutions, and mentoring junior team members. The ideal candidate will possess a Master's degree in Computer Science, at least 3–4 years of...