Crew Delivery Manager

About the role Be at the heart of it We have a clear ambition to be the world's most customer‑centric healthcare company. To bring our ambition to life, we are evolving how we do things to create value for our customers now and into the future. Our global purpose is to help our customers live healthier and happier lives. Imagine the impact you could make. How you will make an impact As a Crew Delivery Manager you will drive end‑to‑end delivery of complex initiatives that require delivery planning and coordination across multiple Digital squads, crew teams, Enterprise platforms, Go‑To‑Market, Legal, Customer and external vendors. The role is a key enabler of delivering Digital initiatives by ensuring oversight when initiative complexity goes beyond the capabilities of squad‑level delivery by Digital Product Managers. You will also foster a delivery culture by coaching and mentoring delivery managers, Product Managers, and supporting the Crew Delivery Lead, thus improving overall Digital delivery capability. Your key responsibilities will include: In partnership with the squad Product Manager and the Crew Delivery Lead, drive the creation of complex initiative delivery plans that will meet pre‑established and expected business outcomes. These outcomes can be defined in a few different ways – OKRs, quarterly‑planning commitments, milestones, or others – and can also be related to discovery or delivery outcomes. Ensure initiative delivery plans are comprehensive and include all aspects required to deliver the business outcomes, focusing on end‑to‑end initiative delivery (technical or non‑technical, including external vendors) with clearly defined goals and required steps to bring initiatives into market. Support the Crew Delivery Lead and Crew Lead when deciding which initiatives will require coordination from a Delivery Manager, and which ones will not. Initiatives not assigned to a Delivery Manager will be solely managed by the Squad Digital Product Manager. Present initiative delivery plans to senior stakeholders, explaining the decisions behind the plan, risks and implications, trade‑offs and expected outcomes with clarity and transparency. Key skills & experience required Minimum 3–5 years of proven experience running cross‑functional Agile delivery teams, with evidence of having built high‑performing delivery teams. Minimum 3–5 years of proven experience delivering complex Digital initiatives into market. Practical experience operating hybrid delivery methods for technology development, including Agile methodologies, waterfall delivery and Lean. Experience with delivery and collaboration tools such as MS Azure DevOps, Atlassian Jira, MS CoPilot, Miro, Figma, Confluence, SharePoint, ServiceNow, etc. Experience working within matrix structures, with demonstrated ability to broker outcomes effectively and collaboratively with colleagues and peers. Evidence of continuous improvement, developing purposeful solutions and practices to improve applications, end‑to‑end solutions, and team performance. What’s in it for you We reward our people and celebrate their success. From developmental initiatives that advance careers to health, wellbeing and future‑planning support, the Viva Healthier and Happier program provides health benefits for everyone who works at Bupa. We want to support our people to become the healthiest and happiest versions of themselves. Job details Seniority level: Mid‑Senior Employment type: Full‑time Job function: Management and Manufacturing Industry: Hospitals and Health Care Location: Melbourne, Victoria, Australia Salary: A$120,000.00 – A$160,000.00 per annum #J-18808-Ljbffr