Customer Experience Coordinator Libraries

The City of Port Adelaide Enfield (PAE) is a welcoming liveable City : made by people. PAE acknowledges that we are on the traditional country of the Kaurna people of the Adelaide Plains. Their cultural heritage beliefs and relationship with the land are of continuing importance today. We work Better Together to deliver meaningful outcomes we Grow & Improve our work every day to ensure we Make a Difference for our community. Our organisational values underpin our constructive culture and our vision for PAE is a welcoming liveable city made by people. With a diverse population of residents including families who have lived here for generations and more than a third of residents born overseas we celebrate our differences while working together to create a dynamic thriving and connected city. You will be part of a team that values equity and belonging participation sustainability integrity and transformative action. Our goal is to foster a workplace culture that is fair equitable discrimination-free and safe for everyone. Your contributions will directly impact our goals of creating a thriving community developing a prosperous economy establishing a clean and green city and building places for people. Diversity at the City of PAE means a workplace where individuals are recognised respected and engaged in ways that develop and harness everyones strengths. We provide excellent working conditions with job security flexible working arrangements and support for professional development. Passionate about community Join the Port Adelaide Enfield (PAE) Council and be part of shaping a culture of service excellence and trust an opportunity to create meaningful experiences that truly make a difference We currently have an exciting opportunity for you to join our PAE Libraries team as a Customer Experience this role you will play a key part in leading the PAE library operations and staff to deliver welcoming inclusive services. The role ensures positive customer experiences by providing access to collections spaces technology programs and Council services that support community connection and learning. Key responsibilities of the position include: Coordinate and support PAE library staff to deliver excellent community services. Provide leadership aligned with Councils vision plans and the UNESCO Public Library Manifesto. Oversee daily operations projects rosters and resource management across libraries. Support best practice customer service and outreach opportunities. Manage facilities budgets and contractor supervision ensuring compliance with policies and WHS. Lead staff and volunteer management including recruitment training development and performance reviews. Deliver customer experience and service training in collaboration with the Team Leader. Supervise the Home Library Service and contribute to library process improvements. This role may be required to work out of hours work including evenings and weekends to support the operational requirements of the PAE libraries. It also involves periods of standing and walking along with the physical handling of library items shelving display stands tables chairs and other materials needed for library programs and activities. The successful applicant will have: A degree qualification in Library and Information Management or demonstrated equivalent experience. Working with Childrens Check (WWCC) & Child Safe Environments certification. Current Class C Drivers license is highly desirable. Supervisory experience with staff management skills. Proven ability to work collaboratively in dynamic complex and diverse environments. Essential background in public libraries. Experience in project delivery and reporting ideally within local government. Strong knowledge of public libraries their role and emerging trends in technology and service delivery. Proficient in library systems digital resources and information technology. Knowledge of literature and reader advisory. Excellent literacy written and verbal communication skills. This is a Level 4 position which has a current salary range of $94525 - $ (plus Super). Confidential enquiries can be directed to Jo Kerlogue Customer Experience Leader on0or. To apply simply complete the application process by clicking the Apply button and attach your cover letter and resume. Applications close 10pm on 30 September 2025. The City of PAE values diversity and inclusion and we encourage First Nations & Torres Strait Islander peoples women people living with disability young people LGBTIQ people and people from culturally and linguistically diverse backgrounds to apply. We are committed to providing an accessible and inclusive workplace. We welcome a discussion around any workplace adjustments you may require. #bettertogether #growandimprove #makeadifference #J-18808-Ljbffr