CUSTOMER EXPERIENCE TEAM LEADER

Every team member plays a role in creating experiences that connect people, celebrates community, and respect the environment. Guided by our core values of Ethics , Accountability , Respect , and Teamwork , we take pride in building a workplace where excellence, inclusivity, and sustainability go hand in hand. Job Description What we offer... The opportunity to contribute your ideas to develop and enhance the experience of our customers. Flexible hours of work. Free onsite carparking. A salary of $72,400 + penalty rates. A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work. An extensive and varied health and wellbeing program, including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more. All of your uniform is supplied. A Familiarisation Allowance which you can use to stay in one of our accommodation properties or play rounds of golf. Other exclusive discounts, perks and salary sacrifice options. The role... We are seeking a Customer Experience (CX) Team Leader to partner with the Customer Experience Manager and broader leadership team in guiding our CX team to deliver exceptional experiences across all touchpoints within our two accommodation properties. Reporting to the Customer Experience Manager, the successful candidate will draw on their expertise to lead, motivate, and develop the Customer Experience Team, while also being a hands‑on contributor who provides outstanding customer service and operational support. Given the diversity of the role, your duties can include, but are not limited to: Managing and promoting customer service experiences for increased customer satisfaction and loyalty, Managing day to day operations of the front office for both accommodation sites Developing, planning and executing activities and events for all ages. Handling customer check in/outs, booking enquiries, queries and complaints as required, Team management including recruitment, induction, training and development, Rostering within budgeted allocation, and General administration, banking duties and operational support. To obtain further details regarding the role, please click here for the position description. You are... Passionate about providing outstanding customer experience and inspiring a great team. The successful candidate will have a passion for providing outstanding customer experiences and inspiring a positive and customer focused team as well as have: Significant customer service experience within a busy tourism/hospitality environment, A proven ability to lead, train, motivate and manage a team, Strong knowledge of computers and point of sale systems, Exceptional organisational, communication and presentation skills, and Knowledge of business operations including labour and cost controls. Click “Apply” on Seek or visit the “Careers – Jobs on Offer” page of the West Beach Parks website. Please submit a cover letter and a resume addressing the requirements and criteria of the position, and attention your application to Ms. Karina Beck. Applications close Sunday 30 November at 5pm. Enquiries can be directed to Karina Beck, People and Culture Coordinator on or via email West Beach Parks is an equal opportunity employer where everyone belongs in everything we do. We promote a culture of respect, tolerance, diversity and inclusion. We welcome applications from those with diverse backgrounds including people who live with disability. Please contact Karina Beck if you require support or have any access requirements during the recruitment process. West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles. The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss the flexible working arrangements for this role. #J-18808-Ljbffr