Customer Service Team Leader

Customer Service Team Lead – Oaklands Park - Adelaide Join Campbell Page within the new Inclusive Employment Australia (IEA) contract Want your work to matter? Lead a new team that changes lives every day. About the Opportunity Exciting times at Campbell Page We’re proud to be delivering employment services under the new Inclusive Employment Australia (IEA) contract, creating life-changing opportunities for people with disabilities in communities across the country. We’re now searching for an experienced and motivated Customer Service Team Lead to build a new team in Oaklands Park, SA. In this on-site role, you’ll lead 3 Participant Support Officers, ensuring they deliver high-quality, participant-centred support across phone, chat, and email channels. If you’re passionate about people, thrive in fast-paced environments, and love leading teams to great outcomes, this could be your next step. What You’ll Do Oversee the day-to-day operations of our National Contact Centre to ensure exceptional service delivery across all communication channels. Lead, support, and develop a team of Participant Support Officers, fostering a positive, participant-focused culture. Drive strong performance across call volumes, lead follow-up, resolution rates, and data accuracy. Maintain compliance, data integrity, and operational readiness through accurate use of internal systems. Work closely with internal stakeholders to ensure systems, processes, and workflows support efficient service delivery. Support continuous improvement to enhance participant experience and operational effectiveness. What You’ll Bring Minimum 2 year’s experience in a Team Leader role Ideally from a community services or employment services background A passion for delivering exceptional service and supporting disadvantaged people. Strong communication skills and the ability to motivate, coach, and develop team members. Ability to confidently navigate multiple systems (intermediate in MS Office) and manage competing priorities. Experience in employment services or a related people-support sector (an advantage). A commitment to creating meaningful change in people’s lives. FULL WORKING RIGHTS IN AUSTRALIA - No restrictions Why Choose Campbell Page? Not-for-Profit salary packaging (more take-home pay). Monthly RDOs – enjoy a paid day off each month. 17.5% annual leave loading. Extra paid “Thrive Leave” after 12 months of service. Ongoing training and genuine professional development—with pathways that really lead somewhere. A supportive culture where authenticity, care, and community come first. The chance to achieve your dreams by helping others achieve theirs. About Campbell Page We are a long-standing Not-for-Profit organisation supporting communities across Australia for more than 35 years. Our mission is simple: We’re all about people. We support individuals to thrive, connect, and achieve meaningful, sustainable employment—and we believe everyone deserves the opportunity to succeed. Ready to Lead with Purpose? If you’re excited by meaningful work, inspired by people, and ready to lead a team that truly makes a difference, we’d love to hear from you. Apply today and be part of THAT team. Campbell Page is a not-for-profit organisation dedicated to empowering people through employment services, disability support, youth programs, and more. With deep connections across communities nationwide, we’re proud to create safe, welcoming, and accessible workplaces where everyone can thrive. We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, mature age workers, LGBTQIA+ individuals, and those from a wide range of backgrounds. We're focused on delivering great candidate experiences – for everyone – so, if there is anything we can do to make our recruitment process more inclusive or accessible, just let us know. #J-18808-Ljbffr