Client Services Manager

Are you passionate about empowering others and making a meaningful impact in your community? At Cara, we are committed to supporting individuals with disabilities to live independent, fulfilling lives. We’re on the lookout for compassionate, dedicated, and driven people to join our team. What you’ll do Lead a team of Support Workers across multiple services in Murray Bridge, in providing outstanding client outcomes and partner with management to support efficient service delivery and operational excellence. Champion a high performing and empowered team; drive continuous improvement that enhances the lives of people with a disability; and support Cara’s strategic and operational goals. Oversee the delivery of Supported Independent Living (SIL), Short Term Accommodation (STA); Home Community Support (HCS) services, Day Options, or other services provided by Cara, in their clusters. Ensure compliance with the National Quality and Safeguarding Framework and organisational policies and procedures. Work with team members to help them understand and achieve performance expectations, build their capability, provide regular recognition, develop, and utilise talent in the team, and identify and achieve improved client outcomes and increase employee engagement. Ensure that duties are performed in keeping with the principles outlined in Cara’s Vision, Values, and the Code of Conduct. Some out of ordinary office – hours work (including Emergency Response). About you Demonstrated experience in supporting people with disabilities, including those with complex behaviours and health needs, and working collaboratively with clients and allied health/medical professionals. Strong people leadership skills to engage, inspire, build trust, coach, and facilitate growth. Strong conceptual, analytic, and problem-solving skills, with the ability to negotiate effectively, resolve issues constructively and devise appropriate solutions. Excellent communication skills (verbal and written) including communicating with diverse audiences. A commitment to person-centred approaches and its application within service provision. Hold a current First Aid Certificate, valid full Driver’s Licence and a NDIS Worker clearance. Have valid work visa and rights to work in Australia. Tertiary qualifications in Disability, Community Management, Social or Human Services or a related field. In addition, certifications in business, management, or leadership will be highly regarded. $15,900 tax free per year through salary packaging. $2,650 tax free per year on meals and entertainment. Varied and flexible rosters to maintain your work-life balance. Training provided with pathways to certification. Access to an industry leading Employee Assistance Program. The chance to make a tangible difference in people’s lives every day. Who we are Cara is proud to be South Australia’s leading disability service provider. Our purpose driven team is committed to providing support that empowers people with a disability to grow as individuals and live a life rich in opportunities. We strive to make a difference everyday – the people we support, our team and our communities. By joining our team, you are not only stepping into a great career opportunity, but you are also part of something bigger. Ready to Make a Difference? If you’re passionate about making a positive impact and are ready to be part of a purpose-driven organisation, we’d love to hear from you Apply today and join a team that values compassion, diversity, and the power of community. For a confidential discussion, please contact recruitment on Company Overview Cara is a leading disability service provider working alongside people with disability across metropolitan Adelaide and regional South Australia. Cara is a not-for-profit, or as we like to say, a profit-for-purpose. This means all money we raise goes back to supporting people with disabilities in our Cara Community. We have more than 750 staff who work alongside our clients in Supported Independent Living (SIL), Short Term Accommodation (STA), Home & Community Support (HCS) and Specialist Services. #J-18808-Ljbffr