Tideri Jobbörse | Border Express Pty | Customer Service Supervisor
vor 1 Tag
This position will be for a 12-Month contract period.
Duties:
Lead and coach a team of high performing, motivated customer service officers (7+) to provide proactive and responsive high-quality customer support.
Plan, prioritise, resource and delegate work tasks to ensure proper functioning of the department in the most cost-effective way – while ensuring high-quality customer service.
Handle complex and escalated customer service issues and use appropriate communication channels to further escalate and/or address to ensure customer satisfaction.
Work across functions (Account Management, New Business, Operations) to ensure customer service requirements are understood, planned, and resourced during the onboarding period and ongoing.
Ensure all customer queries/tickets, proactive reporting, and tickets are actioned in a timely manner and within KPIs - in line with Border Express work processes and guidelines.
Lead and coach your team to deliver KPIs, ticket and call quality, and data integrity within the company CRM and telephony system.
Actively encourage your team to provide feedback and ideas with a focus on continuous improvement.
Undertake employee leadership and management including recruitment, team development, 1:1s, succession planning, and the delivery of performance reviews and support to drive ongoing team member professional development.
Ensure the team is trained across all customer service functions and, therefore, equipped to provide support for other CS teams if required (i.e., phones, other states).
Attend and participate in daily Customer Service and Operational stand-up meetings.
Develop, and guide your team to develop, effective and positive working relationships with all internal and external stakeholders.
Complete all reports including but not limited to; daily team member KPI performance, tickets, discrepancies, management, and operational reporting.
Skills and Experience:
Background in and understanding of the transport industry.
Professional experience in customer service.
Experience working with customers via email and telephone, with the ability to maintain professionalism and sensitivity on all correspondence.
Past experience working with a CRM preferred.
Good PC skills, experience in Microsoft Office suite, company ERP and/or transport management system.
Get to know Border Express:
At Border Express, we're committed 100% to providing the very best supply chain services for Australia.
Our business is working towards a fully supported regional network model to be the best carrier out to regional Australia with full visibility.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, and gender identities.
We work hard to create a safe and inclusive environment for all.
We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.
#J-18808-Ljbffr
-
Tideri Jobbörse | Westrac | Toolstore Person
vor 2 Stunden
western australia, Österreich Tideri Jobbörse VollzeitWesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...
-
western australia, Österreich Tideri Jobbörse VollzeitFull Time An exciting role to join our Hidrive Team as a Customer Care Associate is available. A successful candidate will be based at our Perth office and will have an affinity for great communication, attention to detail, and time management. This role is integral for our Customer Care team, assisting our Fleet Sector. This customer-facing role will deal...
-
western australia, Österreich Tideri Jobbörse VollzeitA leading Food Manufacturer is currently recruiting for a Graduate Customer Service & Sales Executive to join their team. This is an exciting opportunity to join a growing Food Manufacturer. This role would cover a maternity leave position with a view to learning the business and moving into another role in 12 months' time. The role offers a lot of personal...
-
australia, Österreich Tideri Jobbörse VollzeitTake the next step.Be part of something bigger at Suncorp.Suncorp Group is looking for a best-in-class Claims Advisor to provide exceptional customer service whilst driving commercial outcomes.Suncorp Group is all about making a difference for people and in the communities they call home.Few areas of our business are quite as foundational in making that...
-
south australia, Österreich Hertz Australia Pty Ltd VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Hertz is more than a rental car business.It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services.Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable...
-
Tideri Jobbörse | Clough | Civil Supervisor
vor 2 Stunden
western australia, Österreich Tideri Jobbörse VollzeitDeliver a sustainable future with WA's landmark urea project! This role is on a 19:9 rotation to our Perdaman project in Karratha, WA. Clough, as part of a Joint Venture with Saipem, is delivering the Project 'CERES' urea plant, a landmark project for Western Australia. The plant will be the largest in Australia and one of the largest in the world,...
-
western australia, Österreich Tideri Jobbörse VollzeitAbout Us: Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. The Opportunity With strong growth in our mining operations, we have an exciting opportunity for an experienced and motivated High Voltage Electrician to join the team. This site-based role would be scheduled on a 2/2 FIFO roster...
-
australia, Österreich Tideri Jobbörse VollzeitAn excellent opportunity exists for an exceptional Service Advisor / Co-Ordinator to join the team. We need an enthusiastic, highly motivated and results driven Service Advisor / Co-Ordinator. We are not a high volume company, but do only deal in high-end vehicles. The successful applicant will be responsible for the following duties: Co-Ordinate service...
-
western australia, Österreich Tideri Jobbörse VollzeitFitters, Turners & Machinists (Trades & Services) Full time McConnell Dowell is a major engineering, construction, building, and maintenance contractor operating in 23 locations throughout Australia, Asia, New Zealand, and the Pacific Islands.Our vision is to be a leader in the delivery of infrastructure, building and resource solutions.McConnell Dowell...
-
Tideri Jobbörse | Food And Beverage Supervisor
vor 3 Wochen
south australia, Österreich Tideri Jobbörse VollzeitCompany Description Are you a dynamic and experienced hospitality professional with a passion for delivering exceptional dining experiences?The Mozart Prague Hotel is seeking a dedicated Food and Beverage Supervisor to oversee our distinguished food and beverage operations and ensure the highest standards of service and guest satisfaction.Located in the...
-
Tideri Jobbörse | Supervisor Aviation
vor 3 Wochen
south australia, Österreich Tideri Jobbörse VollzeitSupervisor Aviation & Facilities Management | Prominent Hill or Carrapateena Aviation Services (Manufacturing, Transport & Logistics) Full time At BHP we support our people to grow, learn, develop their skills and reach their potential.With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career...
-
western australia, Österreich Tideri Jobbörse VollzeitPermanent role based in Perth or Melbourne We are certified carbon neutral and committed to reducing our impact on the environment. We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a...
-
south australia, Österreich Tideri Jobbörse VollzeitCompany DescriptionLeidos Airborne Solutions Australia provides aerial surveillance services under contract to the Australian Border Force as the largest civil maritime surveillance operation of its kind in the world, and a search-and-rescue capability across nearly 10 percent of the earth's surface under Australian Maritime Safety Authority.Seeking a B1...
-
Tideri Jobbörse | Orora | It Service Delivery Manager
vor 2 Stunden
south australia, Österreich Tideri Jobbörse VollzeitSelect how often (in days) to receive an alert: The IT Service Delivery Manager is responsible for the effective delivery and management of business IT services for the Global Glass ANZ division of Orora. This position is vital for maintaining high service levels across applications, on-premise and cloud environments, leading local implementation of...
-
south australia, Österreich Tideri Jobbörse VollzeitAbout the companyThe Barry Maney Group (BMG) is a full-service car and truck dealership that has been in operation since 1976 and is the trusted name in the Vehicle Sales and Service industry in the wider Limestone Coast community. Located in Mt Gambier, South Australia, BMG employs over 100 people and holds six car and truck franchises. In January 2019, BMG...
-
Tideri Jobbörse | Witchery
vor 3 Wochen
south australia, Österreich Tideri Jobbörse VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals! Witchery - Cluster Manager - Rundle Place - SA Apply now Job no: 996865Work type: Full-TimeLocation: AdelaideCategories: Store Management The...
-
Tideri Jobbörse | Ranger | western australia
vor 3 Wochen
western australia, Österreich Tideri Jobbörse VollzeitWorking with the wider Ranger Services Team, this position will work closely with the public to enforce and promote awareness and knowledge of animal management, local laws, parking, fire prevention and relevant legislation to ensure a safe and secure City of Greater Geraldton community. This position will work as part of a seven (7) day a week rotating...
-
south australia, Österreich Tideri Jobbörse VollzeitSenior Business Analyst - Salesforce Heritage and People's Choice Adelaide, AustraliaSeeking a Salesforce Certified Business Analyst to shape our future customer assist program Full time, 12-month fixed term contract Hybrid work conditions - home and office Job DescriptionAbout the roleIt's an exciting time to be a Business Analyst at People First Bank!Our...
-
Tideri Jobbörse | Pirtek Australia | Centre Technician
vor 2 Stunden
western australia, Österreich Tideri Jobbörse VollzeitThe RoleAs one of our Centre Technicians, you will be expected to deliver consistent, accurate, high quality customer service and plant & machinery repair work to our customers. The job will challenge you to provide solutions and build relationships with a variety of customer types. This is a hands-on role in our fast-paced workshop. You will be part of a...
-
Tideri Jobbörse | Customer Assistant
vor 3 Wochen
western australia, Österreich Tideri Jobbörse VollzeitWorking PatternWednesday: 06.00-10.00amThursday: 06.00-10.00amFriday: 06.00-10.00amSaturday: 06.00-10.00am Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...
