IT Systems Analyst

IT Systems Analyst - Help Desk Spinal Life Australia is a non‑profit organisation that provides expert knowledge, specialist therapies and supports tailored for people with spinal cord injuries and other physical disabilities. We’re the largest provider of support services to people living with spinal cord injury in Australia. We are seeking an IT Support Analyst – Help Desk to join our team at Head Office based in Woolloongabba, on a permanent full‑time basis. Our IT team plays a key role in the next phase of the ICT capability of our organisation, and they are responsible for the coordination and delivery of services with a focus on exceptional support and administration, to ensure the smooth running of daily operations. This is an exciting time for an IT Support Analyst – Help Desk who is looking for a unique opportunity to grow professionally by joining an experienced, service‑orientated, professional team delivering innovative and rich experiences for our clients and our staff. What will I be doing? In this essential and rewarding role, you will play a key part in providing IT support and project services pertaining to maintenance and growth of the ICT environment of Spinal Life Australia, and the management of documentation in relation to the Organisation’s Information Technology Systems. Monitor IT Service Desk system and document, resolve, and escalate issues as required Provide administration and support for Active Directory and Azure, Office 365, workstations, printing system and backup systems Document all work relating to Service Desk tickets within Service Desk systems to a high standard Maintain IT systems documentation and work instructions to a high regard Maintain the IT asset management system within the IT Service Desk Provide first and second level business analysis and communications Contribute positively to the IT Department’s service delivery experience by providing timely, helpful and relevant service to staff in the context of their roles Provide written and verbal communications with staff to a high standard Assist in the delivery of IT projects as required Provide level 1 support for existing data integrations and automations What is needed to be successful? An IT related Degree or currently studying for an IT tertiary qualification. Previous experience with assisting in the provision of IT services to staff to solve technical problems, manage business expectations, and maintain a high level of customer service. Excellent written and verbal communication skills. Excellent problem‑solving skills. Great interpersonal skills to work effectively within a team and provide a positive and friendly customer service to internal stakeholders. A current and valid Blue Card and Yellow Card / NDIS Worker Screening Clearance, or the ability to apply for one. Essential previous experience Office 365: Exchange Online, SharePoint, Teams, Intune MDM Desired previous experience Previous experience with data integration using SQL, C#, and PowerShell (Simego Data Sync Studio / Ouvvi). Installing and maintaining networking and wireless infrastructure. Why do I want to work at Spinal Life Australia? This is your opportunity to really make a difference – in our team, in our organisation and in our clients’ lives. To grow professionally in a nurturing and supportive environment. By doing a great job, you’ll be ensuring that our clients receive the support they need to help them live the life that they choose. Benefits Apply now and you’ll also enjoy all the benefits of working with Spinal Life Australia, including: Accrued days off – take a long weekend once a month Salary packaging arrangements that can increase your take‑home pay. Real work/life balance including accrued monthly days off. Working in a team where your expertise is recognised and your contribution truly valued. Convenient Woolloongabba location close to public transport, parking, and some really good coffee shops Salary packaging options available that can increase your take‑home pay. Great supportive team environment. Please click the “Apply Now” button and submit your application – please include both a resume and cover letter outlining your suitability for the advertised role and why you want to join our team. For further information, please contact Cheryl Varghese on Spinal Life Australia is an equal opportunity employer and encourages people with disabilities to apply. We also actively encourage applications from Aboriginal and Torres Strait Islander people for our positions. All applications will be assessed as they are received. #J-18808-Ljbffr