IT Service Desk Analyst
vor 2 Wochen
Join to apply for the IT Service Desk Analyst role at Hutchison Ports Australia About the Company Hutchison Ports Australia is a leading global port operator with a strong presence at key Australian ports, including Port Botany in Sydney. As part of the Hutchison Ports Group, we play a vital role in driving trade, logistics, and supply chain solutions across the globe. With a focus on innovation, sustainability, and operational excellence, we are currently undergoing an exciting transformation aimed at enhancing our culture and business performance. Key Responsibilities Act as a single point of contact for phone and email queries regarding IT issues. Take ownership of technical problems and follow through to resolution or escalation. Provide 1st and 2nd level support for hardware and software issues (desktops, laptops, tablets, iPhones/iPads, printers). Troubleshoot basic network issues and escalated unresolved tickets to higher‑level support teams. Maintain and update the IT asset database. Assist with in‑house application user testing and publish support documentation. Deliver basic support in Microsoft Office 365 applications (Word, Excel, Outlook, PowerPoint, SharePoint, OneDrive). Perform basic Active Directory administration (creating user accounts, resetting passwords, managing security groups). Ensure service management principles are adhered to, and provide excellent customer service. Work as part of a 24/7 rotating roster to ensure round‑the‑clock IT support coverage. Essential Criteria Minimum 2 years’ experience in an IT Service Desk or Call Centre environment. Strong knowledge of Windows 10/Windows 11 and Microsoft Office 365. Incident management experience, including ownership of incidents and stakeholder communication. Experience troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation). Basic Active Directory administration skills. Exposure to EDI/B2B related support issues. Excellent verbal communication and organisational skills. Self‑motivated with a strong focus on customer service. Ability to work full time in Australia and obtain a Maritime Security Identification Card (MSIC). Desirable ITIL qualification. Understanding of the extended supply chain/logistics sector in Australia. Why join us? Scenic work environment: Our office is based at Port Botany. On‑site parking: Enjoy the convenience of parking available on‑site. Employee benefits program: Access a range of benefits designed to support your well‑being and career growth. Regular staff engagement events: Connect with the team through meaningful events and activities. Novated leasing: Take advantage of our novated leasing options. Hutchison Ports Australia is an Equal Employment Opportunity (EEO) employer. We encourage individuals from diverse backgrounds to apply and support a workplace that values diversity and inclusion. #J-18808-Ljbffr
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