Service Desk Analyst
vor 21 Stunden
Join Our Team as a Service Desk Analyst We are looking for a Service Desk Analyst who is enthusiastic about what they do, who wishes to grow their career and is eager to take on new challenges, with a learning mindset.You will be involved in:✅ Referrer and patient support skillset within the team responsible for all support enquiries, requests.✅ Provide basic troubleshooting, systems support and coaching for systems to the client.✅ User access (password reset).✅ Complete any other support requests within the skillset and appropriate of a Service Desk Analyst as requested by the client.✅ Gather and analyse information about the client’s issue and determine the best way to resolve their concern.✅ Triage all incoming support requests (phone, email, automated, or in person,) to accurately determine the issue and its urgency/impact to business or end user.✅ Allocate and assign all support requests to a senior technical resource or department based on skillset and capacity.✅ Escalate support requests when a client need arises, or an engineering resource requires assistance.✅ Will be called upon to handle level one internal support requests and backup checks and support requests.✅ Provide timely updates to clients and internal technical staff during the resolution process.✅ Provide excellent service during every interaction with clients ensuring quality, timeliness, and resolution of issues in the first instance. Melbourne VIC. Help Desk & IT Support (Information & Communication Technology). Full Time.More information and apply here #Job #Jobsearch #Team #Apply #Fulltime #Melbourne #IT #service #desk Is it onsite or RemotePeople from india can apply for this #J-18808-Ljbffr
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Service Desk Analyst
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Melbourne, Österreich Talent Vollzeit1 week ago Be among the first 25 applicants This range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$38.00/hr - A$38.00/hr Direct message the job poster from Talent Connecting top-tier talent to the Victorian Government's Corporate Services sector The Role A...
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Council of the City of Sydney, Österreich IPH Limited VollzeitIPH Limited currently have a full time, permanent opportunity for a Service Desk Analyst, to join our Australia New Zealand Information Technology team of experts. The Service Desk Analyst acts as the first point of contact for all application and hardware IT incidents, request and enquiries for internal staff. The scope of work includes answering help desk...
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SaaS Application Support Analyst | Service Desk
vor 2 Wochen
City of Melbourne, Österreich THOMAX VollzeitA leading SaaS supply chain software company is seeking a Service Desk Analyst – Application Support to provide top-tier service to clients. The role involves tracking customer issues, collaborating with teams globally, and ensuring resolution within SLA. Ideal candidates will have 2+ years of relevant experience, strong analytical skills, and proficiency...
