Head Of Business Solutions

Head of Business Solutions Location: Sydney, NSW. Full-time, Permanent. Requisition ID: JR. Salary: Competitive base pay, plus super and net‑financial‑plan salary packaging benefits. Make a meaningful difference to the lives of Australians in need. Your Opportunity At Mission Australia, technology is more than infrastructure – it is a driver of social impact. As head of Business Solutions, you will lead the creation of secure, scalable, and user‑focused solutions that enable our teams to deliver life‑changing services. From setting strategy and road‑maps to embedding modern practices like Agile and DevOps, you will balance innovation with stability, applying architectural principles and governance frameworks to ensure every solution is fit for purpose. This is an opportunity to combine technical leadership with a mission‑driven approach, helping us reimagine how technology supports Australians in need. Responsibilities Lead the development and execution of Business Solutions strategies that prioritise employee experience and business process excellence through effective systems and technologies. Deliver secure, scalable, and fit‑for‑purpose applications using enterprise architecture principles, cloud platforms, and modern development frameworks. Establish and maintain governance frameworks, ITIL‑based processes, and policy standards to ensure efficient and compliant technology delivery. Ensure adherence to solution architecture, design patterns, and cybersecurity standards across all platforms and integrations. Build strong stakeholder relationships to capture functional requirements, improve user experience (UX), and drive collaborative solution design. Lead and develop a high‑performing technical team, fostering expertise in Agile methodologies, product management, and continuous improvement. Qualifications Extensive IT Leadership Experience – 15+ years in IT or business, with 10+ years in senior leadership roles covering strategy, budgeting, and operational delivery. Knowledge of Modern Practices – Familiarity with Agile principles and DevOps concepts, understanding delivery approaches but without direct management responsibility. Enterprise Architecture & Design – Ability to apply architectural principles, design patterns, and security standards to deliver sustainable solutions. Technology Transformation – Proven success leading IT transformation initiatives in complex, dynamic environments. Analytical & Strategic Thinking – Skilled in technology road‑mapping, process improvement, and solution governance. Stakeholder Engagement – Capability to influence and collaborate across diverse business units, translating functional requirements into practical solutions. Financial Acumen – Understanding of budget planning, cost transparency, and commercial management within IT functions. Technical Breadth – Familiarity with cloud platforms, integration frameworks, and cybersecurity best practices. Pre‑employment checks – National police history check, qualifications, referee checks, and clearance to work with children or vulnerable people. Benefits Rewarding work – every day you know you’re making a real difference. Not‑for‑profit salary packaging, reducing your tax (details available). Free external, confidential counselling and access to support services. Volunteering opportunities. Opportunity to purchase additional annual leave. Extra leave, including Mission Australia Thank You Day and Work Anniversary Day off. Diversity and Inclusion We actively support and encourage people of all backgrounds – gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation – to submit an application. We are committed to creating a diverse and inclusive working environment. Disability support: If you live with a disability and require assistance to submit your application, please email or visit our contact page for additional details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander and offer culturally safe support or assistance. How to Apply Click ‘Apply’ to submit your application today. Applications are shortlisted as they are received, so please apply as soon as possible to be considered. Thank you. #J-18808-Ljbffr