Senior Manager Workforce Optimisation
vor 1 Woche
Join one of WA's most trusted organisations and help shape the future of member service at RAC. We're looking for a strategic and people centred Senior Manager Workforce Optimisation to lead the teams that ensure our Contact Centre and Member Service Centres operate efficiently, effectively and in alignment with RAC's mission and strategic priorities. In this pivotal role, you will empower our frontline teams by optimising workforce management, performance reporting, supplier partnerships and operational support to consistently deliver great service for our members. What you'll be doing Developing and executing business plans and strategies that elevate contact centre & member service centre performance Leading, coaching, and developing leaders and individual contributors within the Workforce Optimisation team. Driving an employee & member experience lens to operational strategies, driving an engaged & trusted workforce Managing critical relationships with suppliers, technology partners, and internal stakeholders to ensure seamless service delivery. Driving effective workforce management, including forecasting, scheduling and real‑time rostering to support service level achievement. Overseeing performance reporting and analytics to inform decisions and continuous improvement. Partnering across RAC to deliver integrated solutions and support organisational initiatives. Managing budgets, resources, and cost centres to meet financial and operational targets. Ensuring compliance with regulatory requirements, RAC policies, and industry standards. Leading change initiatives, system implementations, and process improvements across the contact centre environment. Championing RAC's values, Code of Conduct, and LEAD leadership behaviours. What you will bring Extensive experience in workforce management, contact centre operations, or service enablement. Demonstrated success leading leaders and diverse teams within complex, fast‑paced environments. Experience managing technology and service provider relationships. Strong background in performance reporting, analytics, and operational improvement. Knowledge of regulatory and compliance requirements relevant to contact centre operations. Tertiary qualification in business, management or a related discipline (or equivalent experience). Why RAC? When you join RAC, you become part of one of WA's most trusted organisations, committed to serving our members and giving back to the community. You'll enjoy a supportive, inclusive culture, development opportunities and real influence over RAC's member experience. If you're a strategic, people‑centred leader passionate about operational excellence and delivering exceptional service outcomes, we want to hear from you. Apply now and help shape the future of member service at RAC. About RAC RAC is one of Western Australia’s most trusted brands and has been a part of the WA community since 1905. From our origins as a motoring club, we have grown to an organisation of over 1400 employees serving more than 1 million members with a diverse range of products and services. #J-18808-Ljbffr
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Senior Manager Workforce Optimisation
Vor 5 Tagen
Perth, Österreich Royal Automobile Club of WA Inc. VollzeitSenior Manager Workforce Optimisation page is loaded## Senior Manager Workforce Optimisationlocations: West Perthtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR Join one of WA’s most trusted organisations and help shape the future of member service at RAC. We’re looking for a strategic and people centred **Senior Manager Workforce...
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Senior Manager Workforce Optimisation
Vor 5 Tagen
Perth, Österreich Racwa VollzeitJoin one of WA's most trusted organisations and help shape the future of member service at RAC. We're looking for a strategic and people centred Senior Manager Workforce Optimisation to lead the teams that ensure our Contact Centre and Member Service Centres operate efficiently, effectively and in alignment with RAC's mission and strategic priorities. In...
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Senior Manager, Workforce Optimisation
Vor 5 Tagen
Perth, Österreich Racwa VollzeitA trusted WA organisation is seeking a Senior Manager Workforce Optimisation to lead teams ensuring effective Contact Centre operations. The role focuses on optimising workforce management, performance reporting, and supplier relationships, while upholding regulatory compliance. Ideal candidates have extensive experience in workforce management and leading...
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Senior Manager Workforce Optimisation
Vor 7 Tagen
Perth, Österreich at VollzeitJoin one of WA's most trusted organisations and help shape the future of member service at RAC. We're looking for a strategic and people centred Senior Manager Workforce Optimisation to lead the teams that ensure our Contact Centre and Member Service Centres operate efficiently, effectively and in alignment with RAC's mission and strategic priorities. In...
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Senior Manager, Workforce Optimisation
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Perth, Österreich RACWA VollzeitA leading service organisation in Perth is looking for a Senior Manager Workforce Optimisation to enhance contact centre performance. The role involves developing strategies, leading teams, and managing supplier relationships while ensuring operational excellence. Ideal candidates boast extensive experience in workforce management and a strong background in...
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Head of Workforce Optimisation, Contact Centre
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Perth, Österreich Royal Automobile Club of WA Inc. VollzeitA leading member organisation in WA is looking for a strategic and people-centred Senior Manager Workforce Optimisation to lead operational excellence in their contact centre. The role involves driving workforce management, performance analytics, and stakeholder relationships to enhance service delivery. Ideal candidates will possess extensive experience in...
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Strategic Leader, Contact Centre Optimisation
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Perth, Österreich at VollzeitA leading member service organisation in Perth is seeking a Senior Manager Workforce Optimisation to enhance operational excellence in contact and member service centres. This role involves developing performance strategies, leading diverse teams, and managing critical supplier relationships to ensure exceptional service delivery. The ideal candidate should...
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