Service Manager

Are you passionate about making a positive impact in the prevention of Family and Domestic Violence? Join us as Service Manager – Tuart House Women’s Refuge , where you’ll lead a vital program that provides safe and secure accommodation and support for women and children escaping family and domestic violence. The Program: Communicare’s Tuart House is a regional accommodation and support service for women and their children who are homeless, or are at imminent risk of homelessness, because of family and domestic violence. It is a culturally safe place for women and their children to be empowered and remain safe while rebuilding their lives. The service has been recently recognised, winning the not-for-profit category in the 2025 Busselton Chamber of Commerce Awards. The Role: As Manager, you will oversee the development and delivery of high-quality accommodation and outreach services. You’ll lead a dedicated team, ensure compliance with best‑practice standards, and work closely with local stakeholders to enhance community safety. The role will be based at our Busselton refuge, with the position offered on a permanent full‑time basis , working 76 hours a fortnight. This role will require regular travel to other sites and an on‑call roster. Aligned to Section 27 of the Equal Opportunity Act, due to the nature of the position and industry, only Female Applicants will be accepted for this role. In this role you will: Lead the design, delivery, and quality assurance of culturally appropriate accommodation and outreach services. Oversee case management, intake, and handover processes to ensure exceptional client care. Ensure services meet program specifications, service agreements, and WA Practice Standards. Provide accurate reporting to internal and external stakeholders, addressing risks and opportunities. Offer on‑call support to team members as per roster requirements. Ensure outcomes are delivered in accordance with program specifications, service agreements, and the Code of Practice for Specialist Family and Domestic Violence Services for Victim‑Survivors. About You You’re an experienced leader who values collaboration and cultural safety. You bring a proactive mindset, strong people management skills, and a commitment to keeping women and children safe. In addition to the above you will have: Relevant qualifications in human services field, or related discipline or equivalent capability from experience in related FDVA roles. Significant experience in delivering evidence‑based interventions, crisis accommodation and outreach services. Advanced stakeholder engagement and relationship‑building skills. Strong leadership and resource management capabilities. Excellent communication, interpersonal, and problem‑solving skills. Advanced knowledge in Family and Domestic Violence and Abuse service delivery and practice development. Valid Driver’s Licence, Working with Children Check, National Police Clearance. Why Join Us? Generous NFP Salary Packaging: Option to package up to $15,900 for general living expenses and an additional $2,650 for entertainment benefits per annum. Extra Leave: 5 days of extra paid leave per annum (pro rata for part‑time). Paid Parental Leave: Paid leave and return to work incentives. Support for FDVA: Family Domestic Violence and Abuse leave, financial assistance, and structured support for any employees who have experienced FDVA incidents. Health and Wellbeing: Discounted Health Insurance with HBF, free confidential counselling services through our Employee Assistance Program, and an annual Flu Vaccination Program. Professional Development: Opportunities for growth and development within a supportive and inclusive team culture. Flexible working conditions: We understand how important this is. Who Are We Communicare delivers over 45 people‑focused services that support individuals, families and communities to thrive and create better futures. With over 48 years of experience, we have built a strong reputation for genuinely caring about the people we help. We are an organisation driven by our values of Everyone Is Welcome, Doing What We Say, Above and Beyond, and Stronger Together. Communicare is committed to inclusion, cultural safety and empowering the people we serve. If this sounds like something you want to be a part of, please apply with a current resume and cover letter outlining key achievements and experience relevant to the selection criteria. Applications close Sunday 7th December 2025 , shortlisting may begin immediately.Communicare and WRA values diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, LGBTQI+ individuals, and people with disabilities. This role is designated under Section 51 of the Equal Opportunity Act 1984 (WA) to promote equality; Aboriginal people are strongly encouraged to apply. Shortlisting will begin immediately, and the role may close without notice. Unsolicited agency contact will not be accepted. Communicare and WRA values diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, LGBTQI+ individuals, and people with disabilities. #J-18808-Ljbffr