Coordinator, Client Experience

Coordinator, Client Experience – Location: Herston Campus, Dutton Park, Gatton Campus, St Lucia Campus – Type: Full time – Posted on: 2 Days Ago. Job requisition id: R- Overview This is a full‑time fixed‑term position through to July. Salary range $93,491 – $100,296 (HEW 6) plus a generous super allowance up to 17 %. Lead and manage a diverse team delivering high‑quality services to the UQ community. Requires a proactive approach to service coordination, supporting the strategic mission and client‑focused direction of the UQ Library. Key Responsibilities Team Leadership and Management – Lead and manage a team of library staff to ensure delivery of required outcomes, utilise the manager capabilities framework, mentor, supervise client experience staff and assist with training. Service Delivery and Client Relationship Management – Contribute to high‑quality services for all clients, document and maintain accurate records, statistics and data entries within the library’s client‑relationship management systems. Operational Coordination and Project Contribution – Coordinate and participate in university committees and library projects, develop, publish and maintain essential library documentation, including online content. About You Degree / qualifications and relevant work experience (or equivalent). Substantial experience in an academic, special or research library, delivering Library and / or Information Technology services. Demonstrated experience in providing quality client services, preferably within an academic environment. Excellent interpersonal and communication skills; ability to negotiate, consult and build relationships with diverse stakeholders. Demonstrated ability to supervise, coach and develop a diverse team, using emotional intelligence to motivate staff and contribute to an inclusive culture. Self‑motivation and initiative, proven ability to respond to changing priorities and meet deadlines in a dynamic work environment. An excellent team player with a positive and cooperative attitude. Maintain unrestricted work rights in Australia for the duration of the appointment; may be required to complete background checks including criminal history and education checks. Employer‑sponsored work rights are not available. Benefits 26 weeks paid parental leave or 14 weeks paid primary caregiver leave. 17 % superannuation contributions, 17.5 % annual leave loading. Flexible working arrangements – hybrid options, flexible start/finish times, purchased leave and a condensed fortnight. Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to an Employee Assistance Program for staff and their immediate family. Cheap parking, on‑campus childcare and salary packaging options. Application Process All applicants must upload the following documents: Cover letter addressing the 'About You' section Resume For more information about this opportunity, please contact Sandra. For application queries, please state the job reference number in the subject line. Applications close 8 December at pm AEST (Job Reference Number – R-). Interviews are tentatively scheduled for 15 December. Equal Opportunity Statement UQ is committed to a fair, equitable and inclusive selection process, recognising that some applicants may face additional barriers and challenges that have impacted or may continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. UQ values diversity and is dedicated to fostering an inclusive environment. For accessibility support or adjustments, please contact the accessibility office. Internal Applicants If you are a current employee (including casual staff and HDR scholars) or hold an unpaid / affiliate appointment, please log into your staff portal and visit the internal careers board to apply. Please do not apply via the external job board. #J-18808-Ljbffr