Coordinator, Client Experience

Coordinator, Client Experience page is loaded## Coordinator, Client Experiencelocations: Herston Campus: Dutton Park: Gatton Campus: St Lucia Campustime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-58900* This is a full-time, fixed term position through to July 2027 with salary in the range $93,491 - $100,296 (HEW 6), plus a generous super allowance of up to 17%.* Lead and manage a diverse team driving the effective delivery of a wide range of high-quality services to the UQ community.* This role requires a proactive approach to service coordination, directly supporting the strategic mission and client-focused direction of the UQ Library.* .# **About This Opportunity**We are seeking an enthusiastic, proactive Coordinator, Client Experience, to drive the effective delivery of high-quality, client-focused Library services. Reporting to the Manager, you will be instrumental in coordinating a wide range of services that directly support the mission and strategic direction of the University of Queensland.Key responsibilities will include:**Team Leadership and Management*** Lead and manage a team of library staff to ensure the delivery of required outcomes, utilising the manager capabilities framework. This includes mentoring and supervising client experience staff and assisting with their training.**Service Delivery and Client Relationship Management*** Contribute to the provision of high-quality services to all clients across the library. You will be responsible for documenting and maintaining accurate records, statistics, and data entries within the library's client relationship management systems.**Operational Coordination and Project Contribution*** Coordinate and participate in university committees and library projects as required. You will also develop, publish, and maintain essential library documentation, including online content, to support consistent service delivery.# **About You*** Degree/qualifications and relevant work experience (or equivalent combination). You possess substantial experience in an academic, special, or research library, specifically in delivering a range of Library and/or Information Technology services.* Demonstrated experience in providing quality client services, preferably within an academic environment. You possess excellent interpersonal and communication skills, with the ability to negotiate, consult, and build relationships with diverse stakeholders.* Demonstrated ability to supervise, coach, and develop the capacity of a diverse team, utilizing excellent emotional intelligence to motivate and improve staff performance and contribute to an inclusive culture.* Demonstrated self-motivation and initiative, with a proven ability to respond effectively to changing priorities and meet deadlines in a dynamic work environment. You must also be an excellent team player, working collaboratively with a positive and cooperative attitude.You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.# **About UQ**As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of are available, such as:* 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.* Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.* Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.* Cheap parking, On campus childcare and Salary packaging options.# All applicants **must** upload the following documents in order for your application to be considered:* Cover letter addressing the ‘About You’ section* ResumeFor more information about this opportunity, please contact Sandra at For application queries, please contact stating the job reference number (below) in the subject line.**Applications close 8 December 2025 at 11.00pm AEST (Job Reference Number - R-58900).** Please note that interviews have been tentatively scheduled for 15 December 2025.UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to , fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to for accessibility support or adjustments.If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.()(blob: is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit .#J-18808-Ljbffr