Client Experience Coordinator

Are you a Customer Success Expert with an Entrepreneurial Mindset? Do you want to be part of a Venture-Backed, High-Growth Startup? Good news—we've got the perfect opportunity for you. We're looking for a new member to join our winning team at BetterLabs Venture Studio and help us scale Town Square , a platform revolutionising the strata management industry. About Us BetterLabs is a $23m Venture Fund and Startup Studio. We identify and build new business opportunities using our innovation framework and lean startup methodology—rapidly getting solutions into customers' hands. Town Square is our latest venture : a Smart Communications Platform transforming how strata management teams work. We help teams streamline operations, improve transparency, and deliver exceptional service to the communities they support. As we continue to grow, we're expanding our client experience team to ensure our customers receive world‑class onboarding, support, and ongoing value. About the role As a Client Experience Coordinator at Town Square, you'll be the primary point of contact for our valued clients, ensuring they receive exceptional service and support. In this full‑time role based in Perth, you'll play a crucial part in maintaining and strengthening our client relationships, contributing to the overall success of our organisation. Client Onboarding & Engagement Lead onboarding sessions, gather required data, and map client processes. Guide clients through milestones with clear communication and success plans. Support & Relationship Management Act as the first contact for client questions and triage issues to the right teams. Maintain proactive communication, monitoring sentiment and flagging risks. Operational Coordination Keep accurate records and coordinate cross‑team tasks for smooth delivery. Prepare client documentation, guides, and follow‑up materials. Process & Improvement Identify common issues and provide feedback to product and operations. Improve onboarding / support processes and maintain updated client resources. What we're looking for We're looking for someone who thrives on building relationships and loves creating outstanding, memorable experiences for our clients. You're a natural communicator, highly organised, and enjoy being the "glue" between teams. You'll Bring Experience in client experience, admin, operations, or account coordination (prop‑tech or SaaS). Strong communication skills—friendly, clear, and confident. Excellent organisation and time‑management abilities. Comfort with tech platforms and the ability to learn new systems quickly. A proactive mindset with the ability to anticipate client needs. A calm and professional approach, even under pressure. Bonus points: experience in the strata industry (e.g., working closely with strata managers, supporting strata operations, or having previously been a strata manager). Be part of a fast‑growing prop‑tech business transforming the strata industry. Friendly, supportive team culture with room to grow. Opportunity to make a meaningful impact on how managers and communities communicate. Flexibility, autonomy, and a role where your work genuinely matters. What we offer Startup culture, corporate stability – BetterLabs is RAC's Strategic Innovation arm. So when you join Town Square, you're also part of RAC, with access to all the benefits and opportunities it offers : Professional growth – Career development and training opportunities. Flexibility – Flexible working arrangements to support work‑life balance. Perks & Discounts – RAC member benefits and staff discounts across travel, insurance, entertainment, free roadside assistance and more. Wellbeing – In‑house health and wellness programs. Support – Paid parental leave and the option to purchase additional leave. As an Equal Opportunity Employer, BetterLabs values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply. #J- Ljbffr #J-18808-Ljbffr