Concierge

Remuneration: $77,528 - $85,281 (+12% employer superannuation) About Us For 30 years, Monash College has provided over 100,000 students with a direct pathway to Monash University, one of the world's top 50 universities, through Diplomas, Foundation Year, and English programs. As a fully owned subsidiary of Monash University, the College serves as the principal gateway to the University for students. We offer a wide range of excellent benefits. To explore everything available, please visit our website. Flexible and hybrid working arrangements – to support work‑life balance. Prime Docklands location, just 400 metres from Southern Cross Station with a tram stop at our doorstep – surrounded by a wide variety of cafés and eateries. Modern, state‑of‑the‑art facilities, including a wellness room, multi‑faith space, premium coffee machines, end‑of‑trip amenities, personal lockers, and spacious work areas. Confidential Employee Assistance Program (EAP) available to all staff for professional support and wellbeing. A range of leave entitlements, including paid parental leave, volunteer leave, religious and cultural leave, and more. The Opportunity The Concierge is the first point of contact for all building occupants at the College as well as operating the College's Switchboard. This role is required to provide a high‑level customer experience to ensure a seamless and welcoming experience for customers to the College. Please note: This opportunity will be commencing on the 19th January 2026. Key Responsibilities Act as the first point of contact to greet students, staff and contractors to the College, issue a lanyard with a pass and ensure a smooth check‑in process. Maintain a strong knowledge and awareness of the building facilities to seamlessly direct customers appropriately. Provide information about student programmes and enrolment processes to address student queries effectively and direct students to relevant resources and support services as needed. Act as the first point of contact for telephone inquiries and ensure that customer queries are dealt with professionally and courteously. Work collaboratively with key stakeholders across Facilities and Student Services to achieve business unit and organisational objectives. About You To be successful in this role, you will ideally bring: Extensive experience in front‑line customer service and demonstrated enthusiasm for working with and assisting customers. Customer service experience within the higher education sector, particularly working in international education services. Completion of a relevant post‑secondary qualification (Certificate). To Apply If this opportunity aligns with your experience and interests, we'd love to hear from you. Please submit your application, including your CV and a cover letter, by 11th December 2025, 11:59 PM. We encourage you to submit your application as soon as possible as we will be reviewing and shortlisting applications as they are received. We are an equal opportunity employer committed to fostering an inclusive, respectful and supportive workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from all culturally and linguistically diverse backgrounds, people with disabilities, members of the LGBTIQA+ community, neurodivergent individuals, and people of all ages and faiths. We value the unique contributions of every individual and are dedicated to building a workforce that embraces diversity and celebrates individuality. Should you require any adjustments or support during the recruitment process or in the workplace, please don't hesitate to contact us at *********@monashcollege.edu.au . In accordance with our commitment to the safety, well‑being, and rights of children and young people, all employees must hold a valid Working with Children Check (WWCC) (or VIT registration) at all times. Please note that only candidates with full working rights in Australia will be considered for this position. #J-18808-Ljbffr