Operations/Client Manager | Software Company | Diverse Role
vor 1 Woche
Overview We’re a medical software company delivering innovative solutions that make life easier for professional practices. Our team is collaborative, forward-thinking, and focused on creating great experiences for both clients, their staff and their patients. Role: We’re looking for an Operations/Client Manager who thrives in a varied role that blends operational oversight, client support, and project delivery. You’ll be central to the smooth running of business processes, managing client-facing initiatives, and overseeing events alongside the team. Responsibilities Manage daily business processes Oversee client contracts and follow-up actions Gather requirements for new client installations, review data, and chase corrections Manage and complete data entry for client onboarding and setups with the team, ensuring accuracy Check and authenticate new client platforms are completed correctly and ready for client handover Coordinate client onboarding and Go Live with senior trainer and plan/manage client success support post onboard Provide low-level client troubleshooting solutions and manage day-to-day support with the team Log tasks with our developers and see tasks through to completion alongside the team Merchandise management and distribution Lead and make decisions for conferences and product days alongside the team Run product and training webinars for clients Manage “Too Hard” tasks with initiative Ideal candidate / Qualifications Experience in operations, client or account management (software/SaaS highly regarded) Excellent organisational skills and high attention to detail Confidence in juggling a wide variety of tasks and priorities Tech-savvy, proactive, and solutions-focused Ability and experience running product and training webinars Brilliant verbal and written communication, and great interpersonal skills Genuine desire to assist clients achieve positive user experiences with software A love for working as part of a team and prioritising team culture Natural ability to listen to clients, empathise and understand their concerns Take pride in your work and thrive when doing your job well What’s on offer? Hybrid working arrangements and a collaborative team culture A diverse role with an amazing team with like minded work ethics Opportunities to lead projects and drive operational improvements Competitive salary and long-term career opportunity This is a chance to take on a dynamic role where your work will truly matter — both to our team and our clients. Apply today and be part of our journey #OperationsManager #ClientSuccess #SoftwareJobs #WeAreHiring #J-18808-Ljbffr
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vor 1 Tag
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