Operations Team Leader

Operations Team Leader – Personal Banking Join our Broker Accreditation team, part of the Personal Banking COO function, an area that is focused on providing a great experience to Macquarie’s Broker distribution partners. Our team is an integral part of Macquarie’s Personal Banking division and works alongside the Broker Sales team to undertake due diligence activities for the onboarding of new brokers, providing them access to distribute Macquarie’s Home and Commercial Lending products. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone – no matter what role – contributes ideas and drives outcomes. What role will you play? As a Team Leader, you will coach, mentor and lead your team to ensure they meet the agreed standards and deliver excellent service to both internal and external stakeholders (e.g. brokers and distribution partners). You will also be responsible for fostering a positive, collaborative team culture encouraging continuous improvement and professional development. You will oversee the end-to-end broker accreditation process which includes managing timely onboarding, in-life management and offboarding of all brokers, all whilst ensuring brokers meet the requirements for a Macquarie accreditation and is within Macquarie’s risk appetite. Where complex accreditation issues arise, you will act as the escalation point and provide resolution in an efficient manner. In addition, you’ll proactively identify opportunities for process improvement, automation and efficiencies, utilising your experience in driving change to execute on these opportunities. What you offer Proven experience in broker operations, accreditations, or a similar role within the financial services or mortgage industry Leadership skills with the ability to drive and motivate a team to meet and exceed goals Ability to identify opportunities for process improvement, and experience to drive change Excellent attention to detail, with the ability to analyse information and make informed decisions to drive results Ability to communicate effectively with internal and external stakeholders, and our mortgage broker network Demonstrable experience in managing an operations function, whilst being able to identify and mitigate risks associated with the function. What we offer 1 wellbeing leave day per year Up to 5 additional service bonus leave days per year Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers 2 days of paid volunteer leave and donation matching Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations Access to a wide range of salary packaging options Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment About Banking and Financial Services Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that’s buying a home, growing a business or investing to manage wealth. Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities. To learn more, contact our team by typing your details in the application process. #J-18808-Ljbffr