Retail Shop Manager

Retail Shop Manager – Join Our Growing Artisan Bakery Team Little Sister Bakery Melbourne – Braeside VIC We’re an expanding artisanal bakery with six retail locations and more on the way, producing handcrafted breads and pastries our customers love. We’re looking for a Retail Shop Manager who can lead by example, inspire their team, and deliver an exceptional customer experience every day in a dynamic, fast‑paced environment. About the Role As a Retail Shop Manager, you’ll be the face of our brand and responsible for the smooth day‑to‑day running of your store. Your role includes leading and supporting your team, ensuring product quality and presentation standards, and maintaining a welcoming, efficient, and well‑organised shop environment. You will work closely with our production and management teams to ensure accurate stock levels, strong communication, and seamless coordination between the bakery and retail operations. This role requires someone who thrives in a busy environment, takes initiative, and maintains consistently high standards. Key Responsibilities Team Leadership & People Management Lead by example with professionalism, punctuality, and strong work ethic Train, mentor, and support staff to ensure consistent service and product knowledge Conduct ongoing training to keep the whole team aligned and confident Create and manage staff rosters that meet business and operational needs Conduct interviews and assist with onboarding new team members Foster a positive, respectful, and productive work environment Operational Excellence Oversee daily shop operations, ensuring procedures are followed and updated as needed Maintain high standards of cleanliness, food safety, hygiene, and presentation Ensure staff follow company standards and represent the brand properly Monitor and report on business performance, including daily takings, sales patterns, and operational issues Ensure smooth open and close procedures, cash handling, and compliance Stay aware of the annual calendar; holidays, school breaks, seasonal shifts, and plan ahead to support special days, high‑traffic periods, and events throughout the year Stock, Supply & Product Management Review, manage, and order stock and supplies proactively Build and maintain strong relationships with suppliers Ensure accurate stock levels, proper rotation, and appealing product displays Identify opportunities to improve efficiency, reduce waste, and strengthen operations Collaborate closely with the bakery production team to ensure product quality and availability Identify key team members at each location who can support you in overseeing stock and supply across all sites, and manage them efficiently - understanding you can’t be everywhere at once Customer Experience Deliver warm, attentive, and knowledgeable service Resolve customer concerns professionally and effectively Ensure the shop atmosphere reflects the brand’s values and hospitality Community & Business Collaboration Seek collaboration opportunities with local businesses and partners Help plan, promote, and execute special events, seasonal campaigns, and community activations What We’re Looking For Strong customer service and interpersonal skills Excellent organisational and operational abilities Leadership mindset with the ability to inspire, develop, and hold a team accountable Proactive, solution‑focused approach to challenges High personal standards, attention to detail, and commitment to excellence Ability to thrive in a busy, dynamic environment Passion for artisanal food and our brand Apply With Us If you’re ready to take ownership of a key retail location and grow with a supportive, fast‑growing artisan bakery, we’d love to hear from you. Please send a cover letter outlining why you’re the right fit, along with a detailed résumé and references. #J-18808-Ljbffr