Contact Centre Team Leader
vor 2 Wochen
Online Education Services (OES) provided pay range This range is provided by Online Education Services (OES). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$86,900.00/yr - A$94,800.00/yr The Opportunity As one of our Sales Team Leaders , you'll lead a team of Course Consultants who are the first point of contact for prospective students. Your role is to inspire, coach, and empower your team to guide students through their enrollment journey, ensuring they find the right course, at the right time, for the right reasons. You’ll be at the heart of our mission to deliver a seamless, supportive, and student-first enrollment experience, while driving performance, innovation, and continuous improvement. About Us OES is a vibrant and values-led organization, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world's most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team that is empowered to impact every day. What You’ll Be Doing Lead & Inspire: Coach and develop a high-performing, student-focused sales team in a values-driven environment Drive Results: Own team performance, optimize conversion rates, and deliver on enrollment targets Collaborate & Innovate: Work cross-functionally with Marketing, Data, Retention, and Academic teams to improve processes and student outcomes Analyze & Improve: Use data to identify trends, gaps, and opportunities, then take action to elevate performance Champion the Student Journey: Ensure every prospective student receives exceptional service and support throughout their decision-making process About You 2+ years' experience leading a sales team in a fast-paced, target-driven environment A passion for coaching, mentoring, and developing people Strong commercial acumen and a data-driven mindset Experience in higher education or a student-centric environment (a big plus) Excellent communication, problem-solving, and stakeholder management skills Familiarity with Salesforce or similar CRM platforms What’s in it for you? Flexible, hybrid work for genuine career-life fit (2-3 days in our Cremorne Office) Professional development and mentoring OES Culture Club and events calendar Health and wellbeing activities Annual flu vaccinations Paid parental leave Paid leave Study assistance and leave for eligible employees Mental health support resources and Employee assistance program (EAP) Income protection insurance Corporate health insurance Ready to make an impact? Please apply now with your updated CV. We value and celebrate diversity and are committed to fostering an inclusive workplace for all. We strongly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and members of the LGBTQIA+ community. If you require adjustments during the recruitment process, please let us know – we’re here to support you. #J-18808-Ljbffr
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Contact Centre Team Leader
vor 1 Woche
City of Melbourne, Österreich Robert Walters VollzeitJoin to apply for the Contact Centre Team Leader role at Robert Walters Our client has a temporary and permanent opportunity available. This role is perfect for someone who thrives on building strong connections within their team, ensuring every customer interaction is handled with care and professionalism. You will play a pivotal part in shaping the daily...
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Contact Centre Team Leader
vor 1 Woche
City of Melbourne, Österreich ROBERT WALTERS AUSTRALIA VollzeitOur client has a Temporary and Permanent Opportunity Available! This role is perfect for someone who thrives on building strong connections within their team, ensuring every customer interaction is handled with care and professionalism. You will play a pivotal part in shaping the daily operations of a busy contact centre, guiding your team to deliver...
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Contact Centre Team Leader
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