IT Service Centre Team Leader

Join to apply for the IT Service Centre Team Leader role at Monash University Job Details Job No.: Location: Clayton campus Employment Type: Full-time Duration: Continuing appointment Remuneration: $106,789 - $117,128 pa HEW Level 07 (plus 17% employer superannuation) Overview We have a rare and exciting opportunity for an experienced IT Team Leader to join our on‑campus IT Service Centre. As an IT Service Centre Team Leader at Monash University, you will provide outstanding leadership to a small team of diverse and innovative IT professionals. Our team is responsible for providing high‑quality hands‑on support directly to our teaching and research academics at Monash University. You will also be responsible for building and maintaining positive strategic relationships with senior stakeholders from our academic faculties to ensure high‑quality services that align with the university’s research and teaching objectives. Opportunities to be part of a specialist team that supports university academic staff are rare. The work is exciting, varied and innovative. As a leader within the team there are excellent opportunities to make a real impact. Amplify your impact at a world top‑50 university Join our inclusive, collaborative community Be surrounded by extraordinary ideas – and the people who discover them About YOU To be successfully considered for these positions, you will have proven experience leading a customer‑facing technical support team. You will be capable of liaising with senior customer stakeholders and of coordinating the delivery of high‑quality IT services leveraging internal and external delivery partners. Experience supporting world‑class researchers and educators would be a great advantage, as would demonstrated experience with innovation and process improvement within large and complex organisations. Benefits & Working Flexibility This role is a full‑time position; however, flexible working arrangements may be negotiated. Monash supports flexible and hybrid working arrangements, and has policies in place that enable staff to combine work and personal commitments, including support for parents. About Monash University At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen. We make tangible contributions because our purpose is clear: to deliver positive economic, social and environmental impact in addressing global challenges. At the core of achieving this purpose is the diversity of our staff. We welcome and value everyone’s contributions, lived experience and expertise. When you come to work, you can be yourself, be a change‑maker and develop your career in exciting ways. This is why we champion an inclusive and respectful workplace culture where everyone is supported to succeed. Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy. In our short history, we have skyrocketed through global university rankings and consistently rank among the world’s best tertiary institutions, including the QS World University Rankings 2026. Equal Opportunity Diversity is one of Monash’s greatest strengths. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people and people of all genders, sexualities, and age groups. We are committed to fostering an inclusive and accessible recruitment process. If you need any reasonable adjustments, please contact hr‑ in an email titled ‘Reasonable Adjustments Request’ for a confidential discussion. Your employment is contingent upon the satisfactory completion of all pre‑employment and/or background checks required for the role, as determined by the university. To Apply For instructions on how to apply, please refer to ‘How to apply for Monash Jobs’. Your application must include your latest CV and a cover letter outlining your suitability for the role. Applications close: Monday 19th January 11:55pm AEDT. Enquiries Bernard Lineham, IT Service Centre Manager FIT – Additional Information Position Description: IT Service Centre Team Leader Applications Close: Monday 19th January 11:55pm AEDT Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Higher Education #J-18808-Ljbffr