Crowne Meetings

Crowne Meetings & Events Concierge (Pre-Opening) – Crowne Plaza Geelong Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations In partnership with Plenary Group, IHG Hotels & Resorts is bringing the world-class Crowne Plaza brand to Geelong, opening in early 2026. As part of the new Nyaal Banyul Geelong Convention and Exhibition Centre precinct, this 200-room hotel will offer premium accommodation, a restaurant and bar, pool, gym, and versatile meeting spaces — ideal for both business and leisure travellers. Join Our Pre-Opening Team As we prepare to open our doors, we’re on the lookout for a passionate full‑time Meetings & Events Concierge to provide an elevated end‑to‑end service to meetings & events planners, guests and delegates. Your day-to-day Develop and maintain strong professional relationships with clients and contacts to ensure premium service. Assist with enquiries with a focus on day & social events and weddings. Preparing proposals and contracts. Conduct hotel site inspections and clients to enhance the meeting and events experience. Coordinate all final pre‑event details for banquet event orders, including room configuration, timings, menus, table settings, décor and audio‑visual requirements to improve meeting and function efficiency. Prospect new business within relevant segments. Assist in building and maintaining a database of potential clients, leads and contacts for targeted marketing campaigns and sales efforts. Assisting team to achieve goals to help us maximise profitability. Ensure all deposits are received and review billing for accuracy. Send post‑event and group‑stay surveys to clients. Produce reports as required. Identify day to day conference and event activities and proactively work to improve quality and ensure efficiency. Collaborate with relevant departments to deliver quality service through daily communication and coordination. Interact professionally with clients, guests, suppliers and others. Meet regularly with Director of Food & Beverage to debrief daily events and provide updates to the Sales Team regarding client events. Provide guests with information (loyalty, attractions, restaurants, facilities) to enhance the guest experience. Plan and conduct pre‑event and post‑event meetings with clients and staff to identify improvements to the guest experience. Ensure the delivery of positive guest experience across all aspects of sales while meeting brand standards and creating memorable, unique experiences. What We Need From You Bachelor’s degree / higher education qualification / equivalent in events or tourism. Minium one year of experience in a hospitality or hotel sales or marketing setting or an equivalent combination of education and work experience with proven track record of success. Proficient in systems such as Delphi and Opera are favourable. Flexible and adaptive working approach. Exceptional communication skills and presentation. A friendly and professional manner. What you can expect from us At IHG, we give our people everything they need to succeed – from competitive pay and global hotel discounts to world‑class training and career growth opportunities. We’re committed to creating a culture where everyone feels welcome, valued and respected. IHG Hotels & Resorts is an equal opportunity employer that celebrates diversity and encourages you to bring your whole self to work. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good – making every guest and colleague feel cared for, recognised and respected wherever they are. Don’t meet every single requirement? We still encourage you to apply – we’d love to get to know you. Start your journey with us today. #J-18808-Ljbffr