Reservations Agent
vor 1 Woche
Reservations Agent (Pre-Opening) – Crowne Plaza Geelong Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations In partnership with Plenary Group, IHG Hotels & Resorts is bringing the world-class Crowne Plaza brand to Geelong, opening on January 23, 2026. As part of the new Nyaal Banyul Geelong Convention and Exhibition Centre precinct, this 200-room hotel will offer premium accommodation, a restaurant and bar, pool, gym, and versatile meeting spaces — ideal for both business and leisure travellers. Join Our Pre-Opening Team As we prepare to open our doors, we’re on the lookout for passionate Reservations Agents (full-time, part-time, and casual) to join our pre-opening team at Crowne Plaza Geelong. We will be starting our onboarding and training in December, although we will have Christmas and New Year off. Your day-to-day Sell the IHG products and services using up-selling and suggestive selling techniques Promote the hotel's products and services Maintain a high level of product and service knowledge about all Holiday Inn Hotels in your region Develop and maintain a regular pattern of sales calls Prepare and execute action plans which increase reservation sales and associated business Record and process reservations made by phone, fax or email Accept wait‑list reservations Process amendments to reservations such as extensions or early departures Manage “no show” reservations by investigation and recording of the same Record special billing arrangements for groups and conventions Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval Maintain knowledge of special rates, offers and promotions Monitor reservation levels and inform Managers of current and future occupancy rates Prepare reports as requested (e.g., to travel agents, business houses) Prepare reservation sales reports What We Need From You Fluency in English – extra language skills would be great, but not essential Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computers Experience – ideally you’ll have spent at least one year in a front desk or guest service position and have a comfortable grasp of Opera or Opera Cloud Strong communication skills – guests will need to come to you with concerns as well as compliments Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories What you can expect from us: At IHG, we give our people everything they need to succeed — from competitive pay and global hotel discounts to world‑class training and career growth opportunities. We’re committed to creating a culture where everyone feels welcome, valued, and respected. IHG Hotels & Resorts is an equal‑opportunity employer that celebrates diversity and encourages you to bring your whole self to work. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good — making every guest and colleague feel cared for, recognised, and respected wherever they are. Start your journey with us today. #J-18808-Ljbffr
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Reservations Agent
vor 2 Wochen
Geelong, Österreich IHG Hotels & Resorts VollzeitReservations Agent - Casual/Part Time - Crowne Plaza Geelong (Pre-opening Team) Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations! In partnership with Plenary Group, IHG Hotels & Resorts is bringing the world‑class Crowne Plaza brand to Geelong, opening on January 23, 2026. As part of the new...
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Pre-Opening Reservations Specialist
vor 1 Woche
Geelong, Österreich IHG Hotels & Resorts VollzeitA leading hotel group in Australia seeks passionate Reservations Agents for the opening of Crowne Plaza Geelong. Successful candidates will need fluency in English and strong communication skills, ideally with experience in guest services. Responsibilities include selling hotel products, processing reservations, and maintaining occupancy records. Join a team...
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Reservations Specialist
vor 2 Wochen
Geelong, Österreich IHG Hotels & Resorts VollzeitA leading hotel group in Geelong is seeking a passionate Reservations Agent for their pre-opening team. Responsibilities include selling hotel products, managing reservations, and ensuring exceptional guest service. Ideal candidates will have at least one year of front desk experience and be comfortable with Opera systems. Join us for a chance to work in a...
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Senior Night Guest Service Agent
vor 2 Wochen
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitJob Description We are seeking a dedicated and experienced Senior Night Guest Service Agent to join our team at Oaks R Suites Geelong. This is a full‑time night shift position, working Sunday to Thursday from 11:00 PM to 7:00 AM. As the Senior Night Guest Service Agent, you will be the primary point of contact for guests during overnight hours,...
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Senior Night Guest Service Agent
vor 3 Wochen
Geelong, Österreich Oaks Hotels VollzeitJob Description We are seeking a dedicated and experienced Senior Night Guest Service Agent to join our team at Oaks R Suites Geelong. This is a full-time night shift position, working Sunday to Thursday from 11 : 00 PM to 7 : 00 AM. As the Senior Night Guest Service Agent, you will be the primary point of contact for guests during overnight hours, ensuring...
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Senior Night Guest Service Agent
vor 3 Wochen
Geelong, Österreich Minor International VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
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Senior Night Guest Service Agent
Vor 6 Tagen
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...
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Guest Service Agent
vor 4 Wochen
Geelong, Österreich IHG Hotels & Resorts VollzeitGuest Service Agent (Pre-Opening) – Crowne Plaza Geelong Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations! In partnership with Plenary Group, IHG Hotels & Resorts is bringing the world-class Crowne Plaza brand to Geelong, opening in early 2026. As part of the new Nyaal Banyul Geelong Convention and Exhibition...
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Geelong, Österreich Oaks Hotels VollzeitA leading hotel chain in Geelong is seeking a dedicated Senior Night Guest Service Agent. You will oversee front desk operations, ensure guest safety, and handle reservations during overnight shifts. The ideal candidate has hospitality experience and strong communication skills. Flexibility for night shifts is essential. The position offers career growth and...
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Guest Service Agent
vor 2 Wochen
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...
