IPTAAS (Isolated Patients Travel and Accommodation Assistance Scheme) Clerk

Employment Type: Permanent Part Time Position Classification: BI Clerk Grade 2 Remuneration: $33.91 - $35.04 per hour + Superannuation Hours Per Week: 22 Requisition ID: REQ Location: Broken Hill We really aren’t that far away - only 3 hours’ drive from Mildura, 5 hours from Adelaide or a short flight from anywhere in Australia with everything you need right at your front door Broken Hill truly is a town like no other with a supportive community that will welcome you with open arms. We can’t wait to see you Take a quick look at Living and Working in the Far West. Opportunity Highlights Opportunity to work on the frontline to join a truly supportive team that is empowered to provide the ultimate patient experience Grow your career with us with ongoing learning and development Get exposure to work across different areas you would not get in the big smoke. About the Opportunity The role is responsible for the administration of the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) in accordance with relevant guidelines and Department of Health Policy The main purpose of the position is to improve accessibility of specialist medical treatment of people in rural and remote communities through the provision of financial assistance towards travel and accommodation Process IPTAAS claims, including checking forms for compliance with policy requirements, entering data onto the electronic database and corresponding with patients via phone, mail or email Use your customer relations skills to deliver a positive customer experience whilst providing a timely and efficient service What is on offer 5 weeks annual leave (prorata) Salary packaging (pay less tax), enjoy up to $9k for living expenses, $2.6k for meals and entertainment Novated Leasing Paid Allocated Day Off (ADO) Every Month Fitness Passport and EAP to maintain your health and wellbeing Isolation and Climate Allowance Professional development with support through advanced education & training to help you develop your career A comfortable country lifestyle that supports balance & wellbeing About the Far West LHD Far West Local Health District is one of 15 LHDs under NSW Health, providing high quality public health services to the communities in far west NSW. Our vision is to provide excellence in rural and remote health and we truly empower our staff to deliver the best health outcomes for our community. Key to our success is our people. Our workforce is inclusive and diverse. We employ well over 800 clinicians and support staff across our 9 health facilities in Broken Hill, Balranald, Dareton, Ivanhoe, Menindee, Tibooburra, Wentworth, White Cliffs and Wilcannia. In the Far West LHD, we are working together to make a real difference to the health outcomes for our communities. We encourage you to consider joining our friendly team for a meaningful and rewarding career in rural and remote healthcare. About Broken Hill A true “Oasis in the Outback”, Broken Hill is a thriving regional town in far west NSW full of diversity, history and character. Being Australia’s first city to be Nationally Heritage Listed, Broken Hill is a culturally rich town with a vibrant art scene with over 20 galleries The unique attractions, festivals and beautiful natural landscapes see tourists flock from all over, but the ones who stay quickly fall in love with the place and its livability. With a population just shy of 20,000, Broken Hill is small enough to allow for a relaxed country lifestyle, while big enough to provide all the desired facilities of a regional hub including major supermarkets and retail stores, excellent schools (7 primary & 2 high), multiple gyms & aquatic centre, well-known fast-food franchises and a plethora of trendy restaurants, pubs and cafés. How to apply To be considered for this position, please ensure you address the selection criteria in the application as thoroughly as possible: Knowledge of the IPTAAS subsidy scheme Demonstrated experience in a customer service role with excellent communication and customer service skills; including appropriate telephone etiquette and a patient‑centric approach to service provision. Demonstrated knowledge and experience with Microsoft suite of applications and keyboard skills. Well‑developed organisational and time management skills. Ability to problem solve, work as part of a team or autonomously, exercise judgement and discretion, with attention to detail. Knowledge of Medical Terminology and willingness to undertake further education. Demonstrated ability to handle multiple tasks, demonstrated understanding of confidentiality. Commitment to own professional development and willingness to undertake further organisational based training when required. Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them. The Welcome Experience The Welcome Experience in Broken Hill connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster. Learn more at Need more information? 1) Click here for Position Description2) Find out more about applying for this position. For role related queries or questions contact Harry Chrisakis on Applications Close: 17th December 2025 Stepping Up The Stepping Up Website is a resource designed to help Aboriginal job applicants apply for positions within NSW Health. If you are an Aboriginal person and wish to obtain more information about applying for a role with us, please visit: Empower, listen and act together Together, we can make a positive difference in the lives of all children, young people and families within our community to keep them safe from harm and to empower children's voices. Equal Opportunity At Far West Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences, but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply. #J-18808-Ljbffr