Digital Delivery, Director
Vor 6 Tagen
Requisition ID
16866
Country
AustraliaLocation type
HybridState / Province
New South WalesCity
SydneyAbout us
Korn Ferry
is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.Korn Ferry Digital
is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:Organizational StrategyAssessment and SuccessionTalent AcquisitionLeadership and Professional DevelopmentSales and ServiceTotal RewardsOur comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.
Within the Sales & Service solution, Korn Ferry Digital offers KF Sell, a market-leading CRM-embedded application that leverages Strategic Selling IP to support clients with real-time training and coaching with their sales opportunities. Much of KF Digital growth is driven by continued adoption, renewal, and expansion of KF Sell along with complementary coaching & talent offerings to support the effectiveness of the clients’ commercial teams .OPPORTUNITY TO ENHANCE YOUR CAREER -
It’s about exceeding your potential.We’re excited to welcome a Director who will play a pivotal role in driving the implementation of our solutions and onboarding clients to adopt our methodology resulting in client satisfaction and renewals. In this position, you’ll have the chance to contribute to defining the vision, strategy, and roadmap for our L&PD product solutions, while collaborating closely with a diverse team including customers, stakeholders, engineers, designers, and fellow product managers.KEY RESPONSIBILITIESLeadershipDrive engagement by creating a climate where people are motivated to do their best to help the Digital business and wider Korn Ferry organization achieve its objectives.Build, lead, grow and motivate the team, ensuring their development as a critical factor for the success of our business with major focus on the L&D and S&S solution expertise, as well as building their project / engagement management capabilities.Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.As a part of the regional delivery leadership team, take active part in the teamwork / team calls, and regional projects (including taking a lead on some regional or local initiatives).Responsible for cascading important information to the team, ensuring alignment of the team with global messages and processes.Ensures that all feedback coming from the team and clients is heard by regional leaders.Revenue & resource managementEnsures timely and accurate backlog management and forecasting on quarterly, monthly and weekly basis.Provides regular communication on team progress/activities.Effectively plans and resources projects to ensure optimum team utilization, and costs,Through the right resource planning, project management, team utilization and realization rate for projects, contributes to the regional gross margin goal.Client DeliverySupport implementation of the L&D and S&S technology solutions in client environments.Identify and implement client usage strategy and effectively enable clients utilizing KF solutions.Managing clients after implementation to suggest and implement feature improvements to existing business practices.Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.Analyze and present (in Partnership with PMs) Quarterly and Annual reviews to all levels of the client organisations, including senior leaders, executive and board level.Responsible for retaining clients through strong client relationship management.Responsible for building and maintaining strong relationships with senior client stakeholders (principally C-suite, VP of Sales). Needs a deep understanding of clients’ business needs and strategic objectives and acts as a strategic advisor.Deliver business and organizational insights, helping clients take action on adoption metrics, and finds ways to track ROI on business improvements. Takes a lead role in conducting quarterly business reviews with senior management and other stakeholders, developing and delivering insightful presentations.PROFESSIONAL EXPERIENCE/QUALIFICATIONSA bachelor’s degree or equivalent qualification, Leadership and development and or Sales background8+ years of experience in a client facing consultative role, sales, business development and or account management experience preferred, including 2-3 years of experience as a leader.Strong understanding of the business environment and impact on company performance.Strong understanding of SalesForce and Microsoft Dynamics with ability of Client Success in the implementation of these.Internal Mobility at Korn FerryIf you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.Korn Ferry is an Equal Employment Opportunity/AffirmativeAction Employer - Minority/Female/Disability/ Veteran.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
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