Student Adviser

Based at our Melbourne Burwood Campus hybrid work arrangements Full-time and continuing HEW 5 $83407 - $% Superannuation (pro rata part time) Flexible Ordinary Hours Span (10.15am to 7.00pm) Monday - 10.15am to 7.00pm Tuesday Wednesday and Thursday 10.20am to 7.00pm and Saturday 10.00am to 2.00pm Why work with us At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in both online and on campus. Who are we Deakin is a cutting‑edge public university in Victoria revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City India and our dynamic online Campus. We’re proud to be a progressive and open-minded university delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities. As a Student Adviser you will Provide information, advice and support to students Provide resolution to complex student enquiries Contribute to the implementation of strategies and programs to improve the student experience and contribute to improved ways of working Review, evaluate and implement systems, processes and practices to improve response times, increase equality, reduce costs and foster a culture of customer service excellence Coach, guide and support team members as needed to deliver against individual team and University goals and recognise the importance of teamwork and effective communication amongst team members and build rapport within the immediate team in ways that are respectful and inclusive of others To be successful you'll have Completion of a Degree without subsequent relevant work experience; or An equivalent combination of relevant experience and/or education/training Experience in administration and related activities in a large organisation with complex administrative structures, policies and procedures Customer services experience preferably in a tertiary educational institution Experience in operating in a high‑pressure diverse environment involving face‑to‑face, phone and written issues Here’s how to apply Please submit your updated resume along with a short cover letter outlining your relevant skills and experience by clicking the Apply button. For a confidential discussion regarding this role please contact Andrea Fyfe (Manager Student (Contact Centres)). Applications for this position close on Wednesday 15 October. Are You Ready Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community. We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come and stay at Deakin and contribute to our ongoing success. We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people and people of all abilities, cultures, sexual orientations and genders. #J-18808-Ljbffr